Summary
Overview
Work History
Education
Skills
Timeline
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Corinne McEntee

Norwich,CT

Summary

Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Exceptional sales expertise with a talent for upselling as well as highlighting guest management and satisfaction.

Overview

7
7
years of professional experience

Work History

Retail Keyholder

Ulta Beauty Inc.
10.2021 - Current
  • Increased customer satisfaction by providing exceptional product knowledge and personalized service.
  • Assisted store management in achieving sales targets through effective merchandising strategies and staff training.
  • Ensured timely inventory replenishment, maintaining optimal stock levels for high-demand products.
  • Collaborated with team members to create visually appealing displays that attracted customers and boosted sales.
  • Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
  • Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
  • Mentored new employees on product features, sales techniques, and company procedures to enhance overall team performance.
  • Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
  • Spearheaded promotional events within the store to increase brand awareness and drive customer engagement.
  • Resolved customer complaints professionally, ensuring their concerns were addressed promptly and effectively.
  • Conducted routine audits of store presentation standards, ensuring adherence to visual merchandising guidelines.
  • Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
  • Developed strong relationships with customers by actively engaging in conversation about their needs and preferences in regards to products.
  • Opened and closed store at proper times for reliable services.
  • Assisted store cashiers during peak sales times.
  • Rearranged racks and shelving based on seasonal planograms.
  • Balanced cash registers at end of shift and filled out necessary reports.
  • Maintained confidentiality and security of sales records and operational reports.
  • Utilized product information and sampling to educate customers and assist in product selections.
  • Oversaw regular store cleaning of shelves, backrooms and racks.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Managed customer needs and delegated tasks to employees for optimal coverage.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Managed high volume sales periods effectively, ensuring prompt service during peak hours.
  • Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
  • Developed strong rapport with colleagues across departments, fostering teamwork that led to smooth operations.
  • Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
  • Handled complex returns or exchanges swiftly, streamlining processes that ensured minimal disruption to customers'' shopping experiences.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

Packaging Associate

Jaypro Sports
05.2021 - 09.2021
  • Improved packaging efficiency by streamlining processes and implementing new techniques.
  • Reduced waste through careful monitoring of materials usage and adjusting practices accordingly.
  • Maintained a clean and organized work environment for optimal productivity and safety.
  • Collaborated with team members to meet deadlines and ensure quality control standards were met.
  • Assisted in the training of new employees, sharing knowledge of best practices and company policies.
  • Contributed to a reduction in workplace accidents by consistently adhering to safety guidelines and procedures.
  • Increased customer satisfaction by ensuring packages were securely sealed, labeled, and shipped accurately.
  • Streamlined inventory management by regularly conducting audits, updating records, and organizing materials.
  • Expedited order fulfillment through efficient coordination with other departments such as shipping, receiving, and production teams.
  • Prevented product damage during transit by using appropriate packaging materials based on item specifications.
  • Enhanced overall package presentation with meticulous attention to detail in assembly, labeling, and arrangement.
  • Consistently met or exceeded daily production quotas while maintaining focus on accuracy and quality control measures.
  • Strengthened communication between team members resulting in improved collaboration to complete tasks efficiently.

Line Associate

Panera Bread
03.2017 - 12.2020
  • Enhanced team productivity by streamlining communication and implementing efficient management tools.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Enhanced customer satisfaction by providing fast and accurate order processing
  • Managed cash transactions for a high-volume store, maintaining accuracy and efficiency.
  • Streamlined order-taking processes to improve overall speed of service for customers.
  • Developed strong communication skills while interacting with diverse clientele daily.
  • Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
  • Assisted in training new staff members, ensuring proper procedures were followed consistently.
  • Expedited orders accurately, streamlining kitchen processes and reducing wait times for customers.
  • Conducted regular equipment maintenance checks, keeping kitchen tools in optimal working condition.
  • Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.

Education

Associate of Science - Biology And General Education

Three Rivers Community College
Norwich, CT
06.2025

High School Diploma -

Norwich Free Academy
Norwich, CT
06.2021

Skills

  • Promotional Planning
  • Store Operations
  • Merchandise Display
  • Scheduling Coordination
  • Sales Proficiency
  • Employee Training
  • Cash Handling Accuracy
  • Brand Representation
  • Product knowledge
  • Event coordination
  • Task prioritization
  • Adaptability
  • Staff supervision
  • Quality control
  • Team leadership
  • Decision making
  • Conflict resolution
  • Effective communication
  • Customer Service Management
  • Relationship building

Timeline

Retail Keyholder

Ulta Beauty Inc.
10.2021 - Current

Packaging Associate

Jaypro Sports
05.2021 - 09.2021

Line Associate

Panera Bread
03.2017 - 12.2020

Associate of Science - Biology And General Education

Three Rivers Community College

High School Diploma -

Norwich Free Academy

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Corinne McEntee