CORINNE MCLACHLAN

• Prepare PORs for Vendors for multiple markets.
• Track PORs in SiteTracker and Excel for multiple markets.
• Prepare and send POs to Vendors for multiple markets.
• Keep track of High Priorities for multiple markets.
• Prioritize POR entry based on need and construction schedule.
• Attend weekly AT&T calls to assess asset management.

Denver AT&T Turf Project - June 2014 – Dec. 2014 and November 2016 – June 2017

Project Facilitator II – Remote from Burr Ridge, IL

● Utilized advanced Excel skills to establish Construction tracker that not only combined CASPR report and Quickbase report into one, easy to read and update report, and successfully implemented this locally and regionally in Excel and SharePoint

● Created, established, and maintained weekly GAP analysis for overview of construction

● Collaborated on construction reports

● Schedule and track all Video Quality Audits

● Prepare and submit Vendor PORs

● Update and maintain Pocket Forms

● Prepare all final Site Walk Documents for construction managers

● Pull and analyze construction documents for the construction team from SharePoint to form reports

● Prepare Crown Castle closeout documents and reports

Kentucky Information Highway Project – Feb. 2015 – October 2016

Make Ready Utility Team – Remote from Westmont, IL

● Evaluate Poles for Application to Utilities and apply to KY Utility companies for attachment permits

● Process Approvals of Application

● Process Invoices for Make-Ready Engineering and Construction

● Hold weekly calls with Utilities to assess progress and address questions

● Track progress of poles from QC Complete through application and construction in Excel and SharePoint

● Build trackers specific to each utility to accurately track progress of their specific poles in Excel and SharePoint

● Prepare reports on Vendors for quality and safety analysis

Construction Team – Remote from Burr Ridge, IL

● Construction Vendor interview and analysis

● Acting Project Manager for OSP Construction SME

● Performed contractor value comparison based on pricing, interview, quality and safety reputations

● Identified Construction vendors by above criteria and derived their success potential for $1B project

● Evaluated constructability and route optimization via field evaluations and OSP Construction criteria

OSP Proposal Team – Aug. 2014 – Oct. 2015

Assistant Project Manager – Remote from Burr Ridge, IL

● Acting Proposal Project Manager for OSP Construction SME

● Built visual aids for OSP proposals in Microsoft Suite

● Built reports on bid and quality of potential vendors for review

● Edited Proposal data to optimize presentation for time, quality and bid success.

● Assisted in deriving most efficient proposals while mitigating identified risks.

Network Vision Project - Feb. 2012-August 2014

National Project Lead Facilitator to Quality Team

• Tracked all RAN sites in their 595 Phase nationally in Excel and SharePoint

● Create and provide National progress reports Quality project responsibilities from SharePoint

● Helped to recreate and maintain current tracker for National Quality tracking in Excel and SharePoint

● Filled in for National Quality Manager

Project Facilitator to RAN Construction Team

• Tracked and date forecast every RAN construction site for Chicago market in Excel and SharePoint

• Helped build/update current tracker for Chicago and San Francisco Markets in Excel and SharePoint

• Produced a weekly GAP analysis for overview of RAN Construction

• Run and/or attend deployment meeting and take detailed notes on RAN sites

• Write Purchase Order Requests for RAN Construction

• Train new/retrain fellow project coordinators

• Maintain data in Quickbase and SharePoint

Project Facilitator to Decom Team/Temp to Perm

• Track every Decom and Temp to Perm site in Chicago market

• Forecast dates for decom

• Update/upload changes into Quickbase and SharePoint

• Write Purchase Order Requests for Decom and Temp to Perm

• Developed implementation methodologies to rein in project costs while meeting key milestones.
• Developed and initiated projects, including managing costs, schedule and performance.

Revisit Team Researcher

Process and research claims/open issue ticket items from client to determine if issue is valid, who is responsible, or whether it is out of scope.

● Determine course of action for resolution of tickets facilitating solutions.

● Develop open issue reports providing management tool.

● Evaluate “sign off” documentation received to determine if it is acceptable and update CMS tickets accordingly increasing efficiency.

Quality Assurance Lead

Audited vendor’s installations to determine suitability and if revisit was needed.

● Researched issues and addressed them increasing customer satisfaction.

● Entered audits into excel spreadsheets and compiled graphs to track vendors progress over time increasing efficiency.

● Attended calls with vendors to address issues improving company image.

● Reviewed audits of external company to determine responsibility and if revisit was needed.

Customer Care Lead

Retained Customer Care Agent role and assumed additional responsibilities.

● Trained new and retrained old employees on Customer Care processes increasing customer satisfaction.

● As subject matter expert, answered questions and explained processes increasing productivity.

● Brought critiques of current processes to management and worked to implement changes.

● Created and streamlined new processes establishing best practice.

● Worked extensively on communication plan for project and created and updated Outlook templates, uploading them onto SharePoint portal increasing communication.

Customer Care Agent

Role was client facing through phone and email.

● Made first contact and maintained good rapport with clients via email and phone contact including orientation calls, quote review calls, and post-installation follow-up calls.

● Received client calls and addressed the issues presented, often working with other teams to resolve problems

Updated CMS tickets as new information was obtained, ensuring project ran on time.

• Actively involved in office supervision.
• Entered daily checks and credit card payments in Automated Systems shortening time to collect receivables.
• Prepared daily deposits in Automated Systems.
• Insured billing accuracy by processing paperwork that technicians brought in from field for inventory and invoicing.
• Wrote invoices in Sage Business Works.
• Updated customer information in Sage Business Works and Automated Systems ensuring accuracy.
• Called customers after service was performed and did follow-up surveys increasing customer loyalty.

• Supported CEO and managed day-to-day operation of office.
• Worked with Paychex for payroll and employee hour maintenance.
• Answered phones and took detailed messages.
• Produced documents via Word, Excel, and specialized AIA contract software.
• Maintained contact list and appointment schedule via MS Outlook.
• Used QuickBooks to manage accounts payable and receivable.
• Initiated and tracked shipping of documents and drawings to clients increasing efficiency.
• Maintained office supplies ensuring availability.