Corinne Pociask
Milford
Summary
Forward-thinking Senior Manager, adept in strategic planning and cross-functional collaboration. Leveraged data analytics for informed decision-making, leading to robust client partnerships. Excelled in operations management and team coordination, fostering a culture of innovation and leadership development. Imparts clear vision to guide cohesive, high-performing teams.
Overview
13
13
years of professional experience
Work History
Senior Manager, Customer Enablement
CPower
01.2023 - Current
- Recruited, interviewed and hired employees as well as developed and documented roles and responsibilities.
- Provided strong leadership to enhance team productivity and morale.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
Manager, Customer Fulfillment
CPower
01.2021 - 12.2023
- Accomplished multiple tasks within established timeframes.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Data Analyst, Customer Fulfillment
CPower
10.2018 - 12.2020
- Produced monthly reports using advanced Excel spreadsheet functions.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Managed a shared inbox to maintain customer information in two systems of record.
Project Administrator
Mad Dash Inc.
07.2012 - 07.2014
- Organized documentation for easy access and retrieval, increasing team productivity.
- Streamlined administrative processes by implementing efficient workflows.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
Project Administrator
Constellation
10.2011 - 06.2012
- Supported senior management in strategic planning activities related to future projects or initiatives within the organization.
- Monitored project progress closely, promptly addressing any deviations from the plan or schedule.
- Assisted in the preparation of final project reports and presentations through thorough analysis of quantitative data and qualitative feedback.
Education
Bachelor of Arts - Dance
Dean College
Franklin05.2011
Skills
- Strategic Planning
- Cross-Functional Collaboration
- Operations Management
- Cross-functional Team Coordination
Timeline
Senior Manager, Customer Enablement
CPower
01.2023 - Current
Manager, Customer Fulfillment
CPower
01.2021 - 12.2023
Data Analyst, Customer Fulfillment
CPower
10.2018 - 12.2020
Project Administrator
Mad Dash Inc.
07.2012 - 07.2014
Project Administrator
Constellation
10.2011 - 06.2012
Bachelor of Arts - Dance
Dean College
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