Energetic training and development professional versed in helping develop and implement improved training programs to meet student and company needs in the GLOW region. Devoted to giving students and company partners useful training opportunities.
Overview
4
4
years of professional experience
Work History
Secretary
Genesee Community College
Batavia, NY
11.2021 - Current
Ensure consistently outstanding customer experiences across multiple touchpoints including phone calls, face-to-face discussions and interactions with faculty and staff.
Utilize and update data in institutional software systems i.e. Banner, Argos, GSI, etc.
Handle logistics for Open Enrollment classes, i.e. instructor scheduling, class reservations, student registrations, referrals to the Genesee County Job Development Bureau for student financial assistance as needed.
Organize, scan, and file confidential materials (i.e. Rural Police Training Academy and Security Guard applications, grades, course information, and instructor files.)
Coordinate and oversee office maintenance, including managing meetings with external vendors for office decor, Buildings & Grounds, and Custodial.
Create, submit, and file invoices for the BEST Center as well as record payment and send notices of overdue invoices to partners.
Manage instructor payroll, reimbursements, and direct pays for the BEST Center.
Ensure precise submission of purchase orders to the Business Office.
Contribute to a healthy and efficient office environment.
Keep track of office inventory and order supplies as needed. Order materials for open enrollment classes, contract trainings, and technical programs.
Assist in ordering office supplies for grant positions in the BEST Center including Apprenticeships and the SUNY HealthCARES grant.
Resolve issues that arise with BEST Center students, instructors, schedule conflicts, and classroom reservations.
Keep detailed records of program activities, participant information, and other relevant data.
Enhance BEST Center course visibility through strategic social media posting on Instagram, LinkedIn, and Facebook.
Cleaner
Batavia City School District
Batavia, NY
12.2020 - Current
Extensive cleaning of classrooms and bathrooms using proper cleaning methods, operating scrubbing machines, and waxing floors.
Secretary
Mother Nature's Enterprise
08.2020 - 08.2021
Maintained accurate records of invoices and provided support for payroll operations.
Ensured client satisfaction by delivering outstanding customer service through various channels such as phone calls and face-to-face conversations.
Enhanced business visibility through event participation and social media posting.
Mastered Microsoft Word and Google Suite with proficiency in typing, copying, faxing letters.
Additionally responsible for answering calls, taking messages while efficiently handling liaison responsibilities between business operations and customers.
Education
Associates Degree in Business Administration -
Genesee Community College
Batavia, NY
01.2021
Skills
Experience with Banner, Argos, GSI, and Brightspace
Attention to detail
Calendar management
MS Office proficiency
Ability to manage deadlines
Problem-solving abilities
Training
Word Processing, Spreadsheet, and Database Training Program
SUNY GCC PCI Compliance Training
Hazard Communication Training Program
Preventing Phishing Training Course
Timeline
Secretary
Genesee Community College
11.2021 - Current
Cleaner
Batavia City School District
12.2020 - Current
Secretary
Mother Nature's Enterprise
08.2020 - 08.2021
Associates Degree in Business Administration -
Genesee Community College
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