Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Barista

Corinne Santos

Longmont,CO

Summary

Experienced customer service representative seeking a full-time remote position. Skilled in fostering a positive work environment that promotes professional growth and advancement opportunities. Dedicated to delivering exceptional customer service and ensuring satisfaction. Strong communication skills, problem-solving abilities, and attention to detail contribute to success in a dynamic team setting.

Overview

35
35
years of professional experience

Work History

Warehouse Associate

UMZU
11.2021 - Current
  • Responsible for splitting time between picking and packing
  • Package product and ensure that all goods match the relevant paperwork
  • Report any damaged or missing goods
  • Follow workplace health and safety rules when handling goods
  • Maintenance tape and shipping label machine when necessary
  • Responsible for stocking my area and keeping it neat and clean on a daily basis
  • Working between multiple computer applications including Deposco, Shopify and Outlook
  • Coordinating the task to complete returns in a detailed and timely manner
  • Research and resolve team members questions or concerns by opening tickets when needed and escalating unresolved issues to my Lead or Manager
  • Completing my learning management tasks before they are overdue
  • Reach out to learn new job responsibilities to support the companies needs
  • Treat merchandise with care and concern at all times
  • Support customer service on returns and order cancellation

Data Analyst III

Intrado
02.2008 - 11.2021
  • Responsible for splitting time between NRF’s, error’s, faxes, 911 Net and keeping within my 24 hr time frame with my responsibilities and also double checking all of my work for errors and making corrections where necessary
  • Documented all 911net issues with original paperwork or database management escalating unresolved issues to management in a timely manner
  • Responsible for my own counties and customers and developing good working relationships
  • Working between multiple computer applications including TSS, MSQ and Outlook
  • Coordinating tasks which include departmental projects, reports, documentation and maintaining those files
  • Research and resolve customer reported inquiries and escalating unresolved issue to supervisor

Account Verification Specialist/Deposit Operations

First National Bank Of Colorado
07.2005 - 02.2008
  • Responsible for monitoring, researching, collecting, and adjusting transactions related to deposit accounts
  • Perform all duties accurately, on a timely basis and in a professional manner
  • Take ownership of situations by answering questions or finding answers from the appropriate department
  • Handle a variety of duties, requests, and projects that require changing from one task to another of a different nature, without loss of efficiency, accuracy or composure
  • Work with minimum supervision
  • On-going adherence to compliance regulations
  • Strong independent and team environment skills
  • Detail oriented and excellent time management skills
  • Handle details of confidential nature

Office Manager/Small Group Administrative Assistant

Meyers and Company
03.2004 - 06.2005
  • Answered telephone in fast paced insurance brokers office
  • Read and routed incoming mail and faxes
  • Kept inventory of office supplies and general filing duties
  • Prepared spreadsheets using Microsoft Word and Excel (WPM 55)
  • Licensed in the state of Colorado as resident insurance producer in accident and health
  • Complimented for organizational skill with multi-task abilities plus the willing to take initiative
  • Called carriers to enroll and terminate employees from benefit plans and on-schedule follow ups
  • Effective written and verbal communications skills
  • Created and organized files for new clients using paper and computer files

Sales

Promenade Le Bead Shop
04.2001 - 04.2002
  • Developed a reputation for excellent customer service
  • Served as a product expert on sophisticated items, directing customers to the items they needed to finish a product
  • Handling of money / cash register
  • Up-selling and teaching how to use basic hardware
  • Making and designing jewelry / consignment
  • Fostered repeat customers through consistently providing quick, well timed, and professional service

Manufacturing Technician / Aerospace

Starsys Research
04.1996 - 01.2000
  • Detailed and repetitive technical role / Part of the Iridium Global Phone Service team
  • 3 years experience, developing a strategy for making quick decisions under high stress conditions, maintaining composure while prioritizing and orchestrating many job functions
  • Organization skills
  • Inspection work / quality inspections
  • Fast paced environment working together with engineers and technicians with set-up and take down of testing procedures
  • Detailed paper work skills / exceeded expectations
  • Problem solving within a clean room environment and assembly work
  • Soldering wires for mechanisms, and signed off in a number of tasks important for my job description

Machinist

Circular Technologies
05.1993 - 03.1996
  • Inspecting belts and packaging computer parts
  • Worked closely with quality department adhering to very tight tolerances
  • Operated CNC lathes to make rollers for Lexmark printers and computer parts
  • Trained individuals in operating CNC lathes

Sales

Promenade Le Bead Shop
04.1990 - 04.1993
  • Developed a reputation for excellent customer service
  • Served as a product expert on sophisticated items, directing customers to the items they needed to finish a product
  • Handling of money / cash register
  • Up-selling and teaching how to use basic hardware
  • Making and designing jewelry / consignment
  • Fostered repeat customers through consistently providing quick, well timed, and professional service

Education

High School Diploma -

Simsbury High School
Simsbury, CT
01.1988

Skills

  • Team collaboration
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience

Hobbies and Interests

  • Making jewelry
  • Photography
  • Fitness and exercise
  • Kickboxing

Timeline

Warehouse Associate

UMZU
11.2021 - Current

Data Analyst III

Intrado
02.2008 - 11.2021

Account Verification Specialist/Deposit Operations

First National Bank Of Colorado
07.2005 - 02.2008

Office Manager/Small Group Administrative Assistant

Meyers and Company
03.2004 - 06.2005

Sales

Promenade Le Bead Shop
04.2001 - 04.2002

Manufacturing Technician / Aerospace

Starsys Research
04.1996 - 01.2000

Machinist

Circular Technologies
05.1993 - 03.1996

Sales

Promenade Le Bead Shop
04.1990 - 04.1993

High School Diploma -

Simsbury High School

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Corinne Santos