Patient coordinator- helping schedule and reschedule appointments. Checking patients in and out for their procedures.
Filing Insurance claims and calling insurance if there are any issues or to simply receive benefit information.
Proficient with using the Dentrix System.
Running insurance aging reports and account balance reports.
Explained insurance benefits, fees and procedures to patients.
Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
Submitted claims to insurance companies on same day as patient treatment.
Answered questions over phone and in-person regarding billing, scheduling and treatment.
Oversaw invoicing processes, ensuring prompt billing of clients/vendors while minimizing errors in calculations or account entries.
Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Monitored front areas so that questions could be promptly addressed.
Interceded between employees during arguments and diffused tense situations.
Dental Assistant
Greensboro Endodontist
03.2016 - 06.2019
Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Maintained a clean and sterile work environment to prevent cross-contamination and infection.
Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Prepared and arranged instruments, medications, and required materials for dental procedures.
Sterilized rooms and prepped equipment and instruments procedures daily.
Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Documented patient dental health information, medical history, and vital signs for future reference.
Explained treatment procedures and instructed patients on home care guidelines.
Prepared patient x-rays and images for dentist review.
Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Administrative Assistant
Wright Global Graphics
03.2015 - 11.2015
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Foodlion
Cashiers
06.2013 - 02.2015
Worked effectively in fast-paced environments.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Paid attention to detail while completing assignments.
Adaptable and proficient in learning new concepts quickly and efficiently.
Learned and adapted quickly to new technology and software applications.