Corinne Smith

Supervisor and Team Lead. Currently overseeing 3 projects and over 35 coaches, dieticians & pharmacists within a United Healthcare insurance contract, focused on diabetes and hypertension education support.

• Ensured compliance with all policies to achieve production objectives and provided appropriate feedback to all employees by performing daily audits and monitoring of coach to member interactions.
• Manage and approve all timesheets for agents and coaches.
• Participated in training and other learning opportunities to expand knowledge of company and position.
• Oversee all scheduling to maintain continuous production
• Oversee hiring and terminations for my specific teams.
• Prepared and organized all necessary spreadsheets within Microsoft Excel, power point & the cloud.
• Created new, improved training & ongoing reference materials such as videos, power points & job aids.
• Monitored project progress, identified risks and took corrective action as needed.
• Analyzed project performance data to identify areas of improvement.
• Recruited and oversaw personnel to achieve performance and quality targets
• Tracked project and team member performance closely to quickly intervene in mistakes or delays
• Reported regularly to managers on project progress and technical problems
• Send referrals to physicians for ongoing diabetic and hypertension educational and medical support

• Started as telemarketer and worked up to site manager within 6 months
• In charge of a large team of survey telemarketers
• Created the schedule and handled payroll
• Oversaw all contracts
• In charge of new hires and training
• Experience with Microsoft Outlook,
• PowerPoint and Office
• Collect and record all survey data for clients.
• Accomplished multiple tasks within established timeframes.
• Onboarded new employees with training and new hire documentation.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Managed and motivated employees to be productive and engaged in work.
• Established team priorities, maintained schedules and monitored performance.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Defined clear targets and objectives and communicated to other team members.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

• Part time/Second Job
• Taught classes on jewelry making & design
• Sales associate duties such as helping customers choose product
• Repaired client jewelry
• Hosted parties on jewelry making
• Grew to manager position
• Handled scheduling, stock, inventory, & bank duties such as petty cash, deposits, payroll
• Certified silversmith & goldsmith
• Toured with Beadfest USA teaching classes for the shop until it closed in 2013.

• Assisted with typing, data entry, and answering incoming calls as required.
• Provided training to new records clerks to improve knowledge and skills.
• Developed efficient filing system to retrieve records quickly.
• Sorted all paperwork and documents alphabetically and according to dates and significance.
• Updated records with new information.
• Made appropriate file information updates and system upgrades.
• Generated reports from database systems to track records.
• Followed confidentially regulations to maintain privacy.
• Provided excellent customer care by responding to inquiries and requests for information.
• Followed established policies and procedures to maintain compliance with regulations.
• Checked records for accuracy and completeness, and corrected errors.
• Coordinated with various departments to support cross-functional needs.