Experienced healthcare management professional ready to lead operational excellence and enhance patient care. Places a strong emphasis on team collaboration and adaptability to meet evolving needs. Proficient in streamlining processes, managing budgets, and enhancing patient satisfaction. Reliable and results-oriented leader with a strategic mindset and exceptional communication abilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Practice Administrator II
Atlantic urogynecology Associates
01.2019 - Current
Responsible for the daily operations of the practice with emphasis on managing staff of 30 employees, responding to physician, patient and staff concerns, and budget management
Focus on customer service and continuous improvements of operations
Works effectively with patients to resolve customer service issues and with Revenue Cycle to ensure maximization of collections
Develops and implements common priorities and goals related to providing optimal customer service, maximizing operational efficiency, and assuring financial viability and rendering high quality health care services
Assures adherence to organizational guidelines, policies, and procedures
Develops office protocols for day to day operations, prioritizes and organizes work to meet changing priorities
Demonstrates high leadership qualities, provides visible organizational support and a positive attitude to create a positive work environment
Practice Administrator
The eye specialists, p.a.
01.2016 - 01.2019
Oversees daily medical office managing a staff of 30 employees
Responsibilities include Administrative, Billing, Personnel issues, Human Resources Policies & Procedures, Payroll and Quarterly practice analysis reports
Responsible for negotiating, completing and submission of all contracts with insurance companies
Maintains compliance in areas such as OSHA, HIPPA, Coding issues and updating Policies & Procedures
Prepares and distributes Payroll
Assists with posting charges and payments for insurance companies including transmission of all electronic claims to clearing house
Oversees inventory and Purchases of Medical and Office Supplies
Responsible for accounts payable and oversees account receivables
Manages daily office schedules, staff schedules, PTO, sick time
Efficiently carries out office related tasks, including, answering phones, scheduling appointments, medical records, prescription refills, handles patient inquiries and complaints
Practice Administrator
Comprehensive cardiovascular consultants, llc
01.2012 - 01.2016
Promoted to Administrator during tenure with Comprehensive Cardiovascular Consultants, responsible for coordination of all office functions and supervising a team of 25 professionals
Ensure smooth running of operations including creating and updating policies and procedures, and conducting audits of newly implemented systems
Managed staff schedules and client accounts
Increased revenue through interpersonal relationships
Developed practice leases, negotiating vendor contracts, produced monthly practice analysis report
Managed patient collection accounts and account receivables
Maintained physician credentials and insurance policies with the practice
Other responsibilities included: Enforcing compliance laws, claim auditing, fee schedule management, coordinated and scheduled cardiac procedures, obtained testing authorizations, daily in-office/facility coding and billing
Medical Billing Specialist
Advanced foot & Ankle surgeons
01.2009 - 01.2010
Solely responsible to the practice for billing and accounts receivables for a developing and growing out-of-network podiatrist office, involving three physicians
Responsible for posting of insurance and patient payments
Specific attention paid to appeals and follow up on unpaid or incorrectly processed claims from insurance companies
Negotiated pricing with out-of-network insurances
Front Office Assistant/Medical Billing Specialist
advanced urology, p.c.
01.2007 - 01.2009
In charge of scheduling patient appointments, consults and surgical procedures
Correctly accounted for petty cash and daily banking deposits
Responsible for Coding/Billing for office exams and procedures
Claim follow-up on denials, appeals, and reduction of account receivables
Developed and maintained a new collection agency contract for the practice
Education
Certificate - management and human resource training
Fred pryor training seminar
Northern, NJ
01.2019
Certified Professional Coder Certificate -
american academy of professional coders (AAPC)
04.2021
Certificate - Continual Education Credits for Certification
Wills eye hospital conference
Philadelphia, PA
01.2019
Certificate - Continual Education Credits for Certification
NJAO CODING CONFERENCE
Princeton, NJ
01.2019
Certificate - Continual Education Credits for Certification
AAPC icd-10 coding training seminar
New York, NY
01.2015
Certificate - Continual Education Credits for Certification
AAPC National coding and reimbursement conference
Orlando, FL
01.2009
Medical Billing and Coding Diploma -
Anthem institute
Parsippany, NJ
01.2007
Major - Liberal Arts
County college of morris
Randolph, NJ
01.2004
Skills
Team Development
Effective Leadership
Human Resources Management
Policy Development
Employee Supervision
Strategic Development
Process Optimization
Budget Optimization
Efficiency Improvement
Understanding of HIPAA Compliance Requirements
Active Listening
Patient Support Services
Enhancing Operational Efficiency
Financial Performance Analysis
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Certified Professional Coder (CPC), AAPC 2008
Timeline
Practice Administrator II
Atlantic urogynecology Associates
01.2019 - Current
Practice Administrator
The eye specialists, p.a.
01.2016 - 01.2019
Practice Administrator
Comprehensive cardiovascular consultants, llc
01.2012 - 01.2016
Medical Billing Specialist
Advanced foot & Ankle surgeons
01.2009 - 01.2010
Front Office Assistant/Medical Billing Specialist
advanced urology, p.c.
01.2007 - 01.2009
Certified Professional Coder Certificate -
american academy of professional coders (AAPC)
Certificate - Continual Education Credits for Certification
Wills eye hospital conference
Certificate - Continual Education Credits for Certification
NJAO CODING CONFERENCE
Certificate - Continual Education Credits for Certification
AAPC icd-10 coding training seminar
Certificate - Continual Education Credits for Certification
AAPC National coding and reimbursement conference
Medical Billing and Coding Diploma -
Anthem institute
Major - Liberal Arts
County college of morris
Certificate - management and human resource training