Corinne Williams
Customer Service
Kennewick,WA
Summary
Capable, passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in all establishments. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
20
20
years of professional experience
Work History
Bartender
Zintel Creek Golf Club
04.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Obtained cash bank and stocked service bar to prepare for operation.
General Manager
Applebee's Grill + Bar
06.2017 - 10.2022
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Collaborated with cross-functional teams to develop innovative solutions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Associate of Arts - Accounting And Business Management
Columbia Basin College
Pasco, WA05.1983
Skills
- Food Preparation
- Beverage Preparation
- Health Codes Compliance
- Menu Memorization
- Cash Register Operation
- Highly Reliable
- Outgoing Personality
- Handling Difficult Customers
- Dining Room Management
- Team Training and Development
- Creative Mixology
- Liquor, Beer, and Wine Knowledge
- New Hire Training
- Wine and Liquor Knowledge
- Responsible Alcohol Service
- Inventory
- Sales Expertise
- Staff Management
- Hospitality Service Expertise
- Performance Improvement
- Ordering Procedures
- Making Change
- Group Reservations Management
- Adaptability
- Alcohol Ordering
- Suggestive Selling
- Liquor, Beer and Wine Knowledge
- Reconciling Cash Drawers
- Error Identification
- Custom Drink Preparation
- Ordering Bar Supplies
- Classic Cocktails
- Safe Serving Knowledge
- Billing and Payment Processing
- Attending Multiple Customers
- Order Management
- Wine and Beer Recommendations
- Craft Cocktail Preparation
- Excellent Judgment
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Bartender
Zintel Creek Golf Club
04.2023 - Current
General Manager
Applebee's Grill + Bar
06.2017 - 10.2022
Associate of Arts - Accounting And Business Management
Columbia Basin College
Similar Profiles
Cole MansiusCole Mansius
Pro Shop Attendant at Zintel CreekPro Shop Attendant at Zintel Creek
Ryan GilbertRyan Gilbert
Head Golf Professional at Cross Creek Golf and Country ClubHead Golf Professional at Cross Creek Golf and Country Club
Hannah HodgeHannah Hodge
Delivery Driver at Eagle Creek Golf Club and GrillDelivery Driver at Eagle Creek Golf Club and Grill