Corinthia Carnes
Hollywood
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Sales Representative
iQor
05.2023 - 04.2024
- Increased sales conversions with persuasive product recommendations tailored to individual customer needs.
- Assisted in reducing response times, optimizing the allocation of resources for the live chat team.
- Provided technical assistance for various products, guiding customers through troubleshooting processes stepbystep.
- Managed multiple concurrent chats, maintaining a professional demeanor and timely responses under pressure.
- Researched customer inquiries to provide accurate and up-to-date information.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Met customer call guidelines for service levels, handle time and productivity.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Inventory Associate
RGIS Inventory Specialists
05.2021 - 09.2023
- Increased warehouse productivity through effective teamwork, clear communication, and collaboration with colleagues.
- Reduced stock shortages by closely monitoring inventory levels and promptly reordering when necessary.
- Facilitated smooth workflows between departments by maintaining open lines of communication regarding inventory needs and availability.
- Maintained cleanliness and organization of warehouse workspace to promote safety and accessibility for all staff members involved in handling inventory items.
- Developed strong relationships with suppliers through professional interactions during all phases of procurement, fostering mutual trust and cooperation in resolving any challenges that arose during transactions.
- Assisted with training new team members on best practices in inventory control, providing guidance and mentoring for their professional development within the organization.
- Maintained inventory count, tracked usage, and documented variances.
Remote Call Center Agent
Convey Health Solutions
10.2022 - 01.2023
- Handle inbound and outbound contacts in a professional and courteous manner
- Ensure first call resolution through problem solving and effective call handling
- Proficient in computer applications and data entry skills.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
Event Security Guard
Whalen Security
06.2019 - 05.2020
- Scanned tickets, performed bag searches of every guest attending games, and concerts.
- Checked passes and credentials of persons seeking to enter the property.
- Facilitated smooth traffic flow around the event area by directing vehicles and pedestrians according to established protocols.
- Observed and reported suspicious activity, maintain crowd control in a professional manner.
- Assisted visitors with directions, provided information and maintained a courteous and helpful demeanor.
- Provided a secure environment for attendees by implementing strict access control measures at entry points.
- Monitored surveillance cameras and alarms to detect and respond to security threats promptly.
- Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
- Complete full building and ground patrols every hour to spot and investigate concerns.
- Maintained composure and professionalism while screening over 500 visitors during high-volume periods.
- Monitored and authorized entrance and departure of vehicles, and visitors.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Education
Skills
- Cash Handling
- Customer Engagement
- Process Optimization
- Purchasing Quotes
- Data Entry Proficiency
- Sales Negotiation
- Negotiation Trained
- Customer Needs Assessment
- Inbound Call Management
- Cross-Functional Collaboration
- Conflict resolution
- Computer literacy
- Active listening
- Interpersonal skills
- Problem-solving abilities
- ID verification
- Security camera monitoring
- Crowd control
- Body language analysis
Certification
driver's license
Timeline
Customer Sales Representative
iQor
05.2023 - 04.2024
Remote Call Center Agent
Convey Health Solutions
10.2022 - 01.2023
Inventory Associate
RGIS Inventory Specialists
05.2021 - 09.2023
Event Security Guard
Whalen Security
06.2019 - 05.2020