Corinthia Carnes
Hollywood
Summary
Developed comprehensive skills in structured environment including effective communication and problem-solving. Seeking to transition into new field to utilize these transferrable skills for innovative and efficient solutions. Committed to contributing to team success and organizational growth through adaptable and strategic thinking.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Flow Officer
Allied Universal Security Services
01.2025 - Current
- Printed tickets, performed bag searches of every guest entering the hospital.
- Checked passes and credentials of persons seeking to enter the property.
- Observed and reported suspicious activity, maintain crowd control in a professional manner.
- Assisted visitors with directions, provided information and maintained a courteous and helpful demeanor.
- Provided a secure environment for attendees by implementing strict access control measures at entry points.
- Monitored surveillance cameras and alarms to detect and respond to security threats promptly.
- Complete full building and ground patrols every hour to spot and investigate concerns.
- Monitored and authorized entrance and departure of vehicles, and visitors.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Bank Customer Service Representative
Alorica
07.2024 - 12.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Processed applications for new accounts.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Executed wire transfers, stop payments and account transfers.
- Assisted customers with banking needs and inquiries.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Investigated disputes and handled suspected fraud with diligence and attention to detail.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Sales Representative
iQor
05.2023 - 04.2024
- Increased sales conversions with persuasive product recommendations tailored to individual customer needs.
- Assisted in reducing response times, optimizing the allocation of resources for the live chat team.
- Provided technical assistance for various products, guiding customers through troubleshooting processes stepbystep.
- Managed multiple concurrent chats, maintaining a professional demeanor and timely responses under pressure.
- Researched customer inquiries to provide accurate and up-to-date information.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Met customer call guidelines for service levels, handle time and productivity.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Remote Call Center Agent
Convey Health Solutions
10.2022 - 01.2023
- Handle inbound and outbound contacts in a professional and courteous manner
- Ensure first call resolution through problem solving and effective call handling
- Proficient in computer applications and data entry skills.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
Education
Skills
- Cash Handling
- Customer Engagement
- Process Optimization
- Purchasing Quotes
- Data Entry Proficiency
- Sales Negotiation
- Negotiation Trained
- Customer Needs Assessment
- Inbound Call Management
- Cross-Functional Collaboration
- Conflict resolution
- Computer literacy
- Active listening
- Interpersonal skills
- Problem-solving abilities
- ID verification
- Security camera monitoring
- Crowd control
- Body language analysis
Certification
driver's license
Timeline
Flow Officer
Allied Universal Security Services
01.2025 - Current
Bank Customer Service Representative
Alorica
07.2024 - 12.2024
Customer Sales Representative
iQor
05.2023 - 04.2024
Remote Call Center Agent
Convey Health Solutions
10.2022 - 01.2023
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