Summary
Overview
Work History
Education
Skills
Timeline
Generic

CORINTHIA HAMILTON

St Marys,GA

Summary

Devoted and detail oriented Administrator with an active government TS/ SCI and 8 years' of Human Resource experience. Excelling at planning, multitasking and executing tasks to accomplish program initiatives. Skilled in quality assurance and maintaining current knowledge of industry regulations, legislations and policies for company compliance. Managed over 800 personnel records as well as supervised administrative functions and general tasks for the supporting personnel officer.

Overview

11
11
years of professional experience

Work History

SWFLANT Pay Pool Administrator

Rouse-Consulting
02.2024 - Current
  • Creating and updating employee records in CAS2Net and ensuring the integrity of data within their respective pay pools, to include maintaining the pay pool structure hierarchy, and user roles in CAS2Net
  • Overseeing the activity’s supervisor assignments to ensure they are correct
  • Serving as liaison between the pay pool and their local AcqDemo Program Office
  • Advising the Pay Pool Manager concerning DoD, component/agency, and local business rules governing AcqDemo performance and pay pool management
  • Distributing the Sub-Panel Spreadsheet for the pay pool panel’s use
  • Monitoring/facilitating the organization’s progress in the CCAS process (scores, assessments, sub-panel/panel meetings, etc.)
  • Monitoring completion of ratings
  • Working with the Pay Pool Manager and/or rating officials to identify employees who still need to be rated
  • Distributing the Contribution Management Spreadsheet (CMS) to the Pay Pool Manager and, if needed, supporting use of the CMS during the meeting
  • Analyzing and presenting performance management data to managers
  • Correcting discrepancies identified during system audits
  • Releasing the CCAS Salary Appraisal Forms
  • Identifying in CAS2Net employee user profiles who move post-cycle.

SWFLANT Security Department Executive Assistant

Cherokee Federal
10.2023 - 02.2024
  • Facilitated communications by forwarding emails, transferring calls and filing documents
  • Coordinated meeting and work schedules for staff teams and executives
  • Answered telephone calls from customers or clients providing assistance where necessary
  • Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities
  • Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations
  • Reviewed incoming reports, applications and memos to determine workplace priorities
  • Wrote and distributed executive meeting agendas and minutes to department heads and executive team members
  • Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow
  • Maintained company confidence and protected business operations by keeping sensitive information confidential
  • Ensured that all relevant paperwork was completed accurately prior to submission for approval
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents
  • Monitored incoming emails and responded accordingly in a timely manner
  • Set up meeting and event logistics for senior management and updated calendars
  • Conducted research on various topics as requested by executives or senior management personnel
  • Delivered optimal administrative, customer service and case management support
  • Greeted visitors warmly upon arrival at the office premises
  • Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions
  • Took detailed notes in meetings and disseminated information afterward
  • Performed data entry tasks into various software programs including MS Excel spreadsheets
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.

Customer Experience Specialist

Delta Air Lines
09.2022 - Current
  • Effectively listening
  • Quickly identifying and owning customer issues
  • Actively search for solutions to problems
  • Make quality decisions
  • Interact with a globally diverse group of customers and colleagues
  • Sell travel-related services, including car rental and credit card vendor partner products
  • Respond to customer concerns, resolve complex international ticketing issues
  • Identified opportunities for providing additional services or products to existing customers
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making
  • Increased customer satisfaction ratings 100% by effectively answering questions, suggesting effective solutions and resolving issues quickly.

Customer Service Representative

Get Insured
11.2021 - 08.2022
  • Deliver the highest level of customer service experience
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
  • Help customers manage their accounts
  • Increased customer satisfaction rating 95% by effectively answering questions, suggesting effective solutions and resolving issues quickly
  • Diagnose, assess, and resolve problems or issues in a timely manner
  • Display flexibility and willingness to accept constantly changing project/program updates
  • Adhere to regulated guidelines for communications via all channels
  • Interpret and follow defined procedures and policies
  • Input customer information into a database
  • Assisted customers with making payments or establishing payment plans to bring accounts current
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.

Human Resource Specialist

U.S. Army
08.2013 - 08.2020
  • Partnered with senior HR team to communicate company standards and policies
  • Reviewed job descriptions, identified necessary changes and updated accordingly
  • Developed and implemented new employee onboarding process
  • Informed job applicants of duties and responsibilities, compensation, and benefits
  • Analyzed workforce data to develop strategies that address recruitment needs
  • Delivered inquiry-related data and insights to improve overall employee experience
  • Informed or trained management on interviewing, performance appraisals or documentation of performance issues
  • Conducted exit interviews and completed employment termination paperwork
  • Assisted in developing policies and procedures for the Human Resources Department
  • Advised management on legal compliance related to employee relations matters such as FMLA, ADA, EEO
  • Coordinated benefits administration activities such as enrollments, changes, terminations and transfers
  • Analyzed employment-related data and prepared reports
  • Maintained confidential personnel files in accordance with applicable laws and regulations
  • Managed applicant tracking system to ensure accurate records of applicants and employees are maintained
  • Established and generated various reports to verify HR compliance
  • Scheduled or conducted new employee orientations
  • Advised management on organizing, preparing or implementing recruiting or retention programs
  • Conferred with management to develop or implement personnel policies or procedures
  • Developed and documented HR procedures to refine processes and drive compliance with policies
  • Prepared or maintained employment records using human resources management system software
  • Participated in educational opportunities and read technical publications, updating job knowledge
  • Assisted with customer requests and answered questions to improve satisfaction
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

Communications -

Univeristy Of Phoenix
Phoenix, AZ
11.2023

General Studies -

Central Texas College
Fort Polk, LA
06.2015

Skills

  • Customer service
  • Computer literacy
  • Communication skills
  • Time management
  • Microsoft word
  • Documentation review
  • Microsoft excel
  • Administrative experience
  • Organizational skills
  • Microsoft powerpoint
  • Data entry
  • Office Administration
  • Meeting facilitation
  • Recordkeeping and File Management
  • Scheduling
  • Administrative Support
  • Attention to Detail

Timeline

SWFLANT Pay Pool Administrator

Rouse-Consulting
02.2024 - Current

SWFLANT Security Department Executive Assistant

Cherokee Federal
10.2023 - 02.2024

Customer Experience Specialist

Delta Air Lines
09.2022 - Current

Customer Service Representative

Get Insured
11.2021 - 08.2022

Human Resource Specialist

U.S. Army
08.2013 - 08.2020

Communications -

Univeristy Of Phoenix

General Studies -

Central Texas College

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CORINTHIA HAMILTON