Corinthia Suero
Apopka,FL
Summary
Diligent Customer Service Representative skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
5
5
years of professional experience
Work History
CUSTOMER SUPPORT SPECIALIST |||
WILLSCOT MOBILE MINI
05.2022 - Current
- Checking and reviewing contracts for legality and are acceptable by all parties, as well as collect certain documents needed such as: COI, Accounts Payable information, etc.
- Delivered exceptional customer service experiences by maintaining positive attitude, active listening skills, and empathetic responses to customer concerns.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring high level of professionalism at all times.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
CLOSING EXPERT
TARGET
03.2021 - 05.2022
- Mitigated obligations depending on company / store goals
- Duties range from setting aisles, revisions, 'pulling and pushing' as well as 'zoning'
- Assisting in areas where there aren't enough support, or extra support is needed ( Guest Service / Drive up, Cashiering, Starbucks, Fulfillment, General Merchandise, Tech, Style, etc.)
- Usage of Target Circle Application
- Zebra, Phones
- Walkie-Talkies
- Collaborated with Team
- Visual Merchandising / Stocking.
STARBUCKS BARISTA
TARGET
05.2020 - 03.2021
- Greeted customers, took and prepared orders to Starbucks Recipes Standards
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Cash Handling / POS system
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Cleaned counters, machines, utensils, and seating areas daily.
STYLE TEAM MEMBER
TARGET
07.2019 - 05.2020
- Increased revenue by upselling complementary products and suggesting outfit pairings for customers.
- Participated in ongoing training sessions to strengthen product knowledge, selling techniques, and store policies understanding.
- Provided insight to customers needing assistance with attire or ideas
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Provide Excellent Customer Service
- Cash Handling / POS system
- Usage of Registers, Target Circle Application, Zebra, Phones, Walkie-Talkies.
- Collaborated with Team
- Visual Merchandising / Stocking.
Education
High School Diploma -
Miami Dade College
Miami, FL10.2019
Skills
- Strong verbal and written communication
- Adaptability
- Time Management
- Attention to detail
- Cashier / Cash Handling
- Customer Service Experience
- Retail Experience
- Technical skills in multiple POS systems, Microsoft Word, Microsoft Excel, SAP System, Salesforce, Outlook, Powerpoint, Computer Savvy
- Quality Assurance
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Order Fulfillment
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
CUSTOMER SUPPORT SPECIALIST |||
WILLSCOT MOBILE MINI
05.2022 - Current
CLOSING EXPERT
TARGET
03.2021 - 05.2022
STARBUCKS BARISTA
TARGET
05.2020 - 03.2021
STYLE TEAM MEMBER
TARGET
07.2019 - 05.2020
High School Diploma -
Miami Dade College