Summary
Overview
Work History
Education
Skills
Timeline
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Corinthian McDaniel

Humble,United States

Summary

Proven Process Associate at Amazon,who can provide efficiency and customer satisfaction. I’ve excelled in problem-solving and customer service, significantly improving productivity and client relations. Skilled in Microsoft Excel and active listening, my background includes training new hires and streamlining warehouse operations, contributing to a safer and more efficient workplace.

Overview

7
7
years of professional experience

Work History

Process Associate

Amazon
06.2022 - Current
  • Collaborated with team members for enhanced process efficiency and productivity.
  • Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
  • Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Assisted in the development of training materials for new hires, improving onboarding experience and knowledge retention.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
  • Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
  • Trained new hires on warehouse equipment usage improving their productivity contributing towards the company goals.
  • Collaborated with other departments to optimize warehouse operations and keep production high.

Customer Service Representative

Ascensus
06.2021 - 06.2022
  • Organized, sorted, and checked input data against original documents.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Educated clients on financial topics and best practices.
  • Assisted clients with logging into their accounts and updating passwords.
  • Explained the process of HSA accounts and how it worked.

Customer Service Representative

Teleperformance USA
03.2019 - 05.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Enhanced customer satisfaction by providing efficient and accurate information about health insurance policies.
  • Collaborated with healthcare providers to ensure accurate billing practices, reducing disputes and errors.
  • Assisted clients in understanding their coverage options, guiding them towards the most suitable plans for their needs.

Sales Associate

Belks Dept Store
11.2017 - 03.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Education

Certification - Certified Nursing Assistant

Springville Academy
Spring, TX
08.2024

High School Diploma -

Fair Park High School
Shreveport, LA
05.2017

Skills

  • Customer Service
  • Problem-solving abilities
  • Data Entry
  • Customer Relations
  • Call center experience
  • Computer Proficiency
  • Money handling abilities
  • Microsoft Excel
  • Complaint resolution
  • Professional telephone demeanor
  • Call Center Operations
  • Microsoft Outlook
  • Scheduling
  • Follow-up skills
  • Appointment Scheduling
  • Team Development
  • Documentation
  • Customer Relationship Management (CRM)
  • De-Escalation Techniques
  • Building rapport
  • Technical Support
  • Time Management
  • Packaging and Labeling
  • Maintaining Workplace Safety
  • Cleaning and sanitizing
  • Loading and unloading
  • Heavy Lifting
  • Documentation And Reporting
  • Pallet Jack Handling
  • Accuracy and Attention to Details
  • Independent worker
  • Word Processing
  • Maintains confidentiality
  • Patient Care
  • HIPAA Compliance
  • Reliable team player
  • Collecting vital signs
  • Basic Life Support
  • Medical terminology knowledge
  • Patient-focused care
  • Adaptable

Timeline

Process Associate

Amazon
06.2022 - Current

Customer Service Representative

Ascensus
06.2021 - 06.2022

Customer Service Representative

Teleperformance USA
03.2019 - 05.2021

Sales Associate

Belks Dept Store
11.2017 - 03.2019

Certification - Certified Nursing Assistant

Springville Academy

High School Diploma -

Fair Park High School

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Corinthian McDaniel