Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Corinthian Stanley

Crossett,AR

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Sitel
02.2019 - 03.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.

Customer Service Manager

Express Success
03.2021 - 12.2023
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Kept accurate records to document customer service actions and discussions.
  • Addressed potential cancellations and offered catered solutions to retain accounts.
  • Collaborated with marketing department to launch and manage promotional activities and campaigns.
  • Developed and offered unique discount options to drive interest in new product lines.

Early Childhood Educator Assistant

First Steps Learning Center
08.2017 - 02.2019
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Developed and implemented strategies to improve student engagement.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Applied play-based strategies to provide diverse approaches to learning.

Healthcare Customer Service Representative

Express Healthcare
07.2014 - 08.2017
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Identified, analyzed and researched systemic issues and made recommendations for resolution.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.

Education

High School Diploma -

Hamburg High School
Hamburg, AR

Associate - Early Childhood Education

University of Arkansas At Monticello
Monticello, AR
05.2018

Skills

  • Staffing Coordination
  • Call Center Operations
  • Service Delivery Optimization
  • Exceptional Telephone Etiquette
  • MS Office
  • Personnel Training and Development
  • Workforce Management
  • Staff Education and Training

Accomplishments

  • Successfully recruited and trained 10 new customer service representatives
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Customer Service Manager

Express Success
03.2021 - 12.2023

Customer Service Representative

Sitel
02.2019 - 03.2021

Early Childhood Educator Assistant

First Steps Learning Center
08.2017 - 02.2019

Healthcare Customer Service Representative

Express Healthcare
07.2014 - 08.2017

High School Diploma -

Hamburg High School

Associate - Early Childhood Education

University of Arkansas At Monticello

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Corinthian Stanley