Accomplished Mortgage Loan Officer and Realtor Sales Associate with a proven track record at Gibraltar Bank, adept in relationship selling and negotiation tactics. Excelled in enhancing client retention and loan approval rates through expert knowledge of residential mortgage lending regulations and sales development. Achieved significant growth in client base and revenue by leveraging goal-oriented strategies and strong negotiation skills.
Professional with strong experience in mortgage industry, prepared for this role. Proven ability to assess clients' financial needs, originate loans, and ensure compliance with regulations. Reliable team player who adapts to changing demands and focuses on achieving results. Skilled in customer service, financial analysis, and communication.
Overview
17
17
years of professional experience
Work History
Mortgage Loan Officer
HMAC-Home Mortgage Alliance Corp
09.2023 - 01.2025
Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
Mortgage Loan Officer
Gibraltar Bank
05.2018 - 07.2023
Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
Analyzed loan applications and credit reports to determine loan eligibility and risk level.
Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
Participated in industry events and conferences to build relationships and gain market intelligence.
Developed extensive network of referral partners to source new mortgage loan opportunities.
Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
Developed and implemented marketing campaigns to generate new business opportunities.
Customized marketing materials aimed at attracting potential mortgage applicants within specific target markets.
Participated in ongoing professional development programs to continuously expand knowledge of the mortgage industry and enhance skills as a loan officer.
Negotiated favorable terms on behalf of clients, ensuring their long-term financial success with their mortgage loans.
Utilized CRM software proficiently for tracking leads, organizing client information, and planning follow-up communications.
Streamlined the loan application process for improved customer satisfaction and a higher volume of closed loans.
Realtor Sales Associate
Better Homes and Gardens Real Estate
06.2008 - 08.2018
Managed a large portfolio of diverse properties, catering to the unique needs of each individual client.
Compared recently sold area properties to determine competitive market prices.
Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
Resolved client concerns related to home purchases to maintain high satisfaction ratings.
Advised and informed prospective clients on current market activities and conditions.
Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
Assisted first-time homebuyers in navigating the complex buying process, leading them to their dream homes.
Streamlined property showings for better time management and increased potential sales opportunities.
Maintained an organized and efficient work environment by utilizing advanced CRM systems for client management and task scheduling.
Negotiated successful contracts with attention to detail, ensuring favorable terms for clients.
Provided valuable guidance on home staging techniques that resulted in higher offers from prospective buyers.
Conducted thorough market research to accurately price properties and attract serious buyers.
Stayed up-to-date on current market trends and regulations, ensuring accurate advice for clients during decision-making processes.
Utilized social media platforms and online marketing tools to enhance property visibility and reach a wider audience.
Organized open houses and private showings to effectively showcase properties to potential buyers.
Consistently met or exceeded sales targets through diligent prospecting and lead generation efforts.
Education
Associate of Science - Political Science And Government
Bloomfield College
Bloomfield, NJ
09-1990
Skills
Goal oriented
Relationship selling
Loan origination
Residential mortgage lending regulations
Sales development
Negotiation tactics
Timeline
Mortgage Loan Officer
HMAC-Home Mortgage Alliance Corp
09.2023 - 01.2025
Mortgage Loan Officer
Gibraltar Bank
05.2018 - 07.2023
Realtor Sales Associate
Better Homes and Gardens Real Estate
06.2008 - 08.2018
Associate of Science - Political Science And Government