Corisa Dykes
Humble
Summary
Resourceful Work From Home Agent known for maintaining high productivity levels and efficiently completing tasks. Possess specialized skills in customer service, time management, and technical troubleshooting. Excel in communication, adaptability, and self-motivation, ensuring seamless operations and client satisfaction in remote work environments.
Overview
7
7
years of professional experience
1997
1997
years of post-secondary education
Work History
Early Childhood Educator
Apple Tree Schoolhouse
Houston
10.2024 - Current
- Developed engaging lesson plans for diverse learning styles and developmental stages.
- Fostered a safe and nurturing environment for children to explore and learn.
- Collaborated with parents to discuss children's progress and address concerns.
- Implemented age-appropriate activities to enhance social and emotional skills.
- Monitored children's behavior and provided guidance for conflict resolution.
- Organized classroom materials and maintained an orderly learning space.
- Assisted in the training of new educators on classroom management techniques.
- Conducted regular assessments to evaluate children's development and learning needs.
- Provided a safe and stimulating learning environment for young children.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Maintained daily records of individual activities, behaviors, meals and naps.
Sales Representative/Appointment Setter
ADT Solar
Covington
11.2022 - 03.2024
- Engaged customers to identify solar energy needs and preferences.
- Educated clients on solar products and installation processes.
- Managed customer inquiries and resolved issues promptly.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Analyzed customer feedback to improve products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Called no shows and cancellations to reschedule.
- Tracked call metrics such as number of calls made, duration of calls.
- Resolved customer complaints promptly and efficiently.
- Collected data related to customer feedback on products or services offered by the company.
Customer Service Representative
Teleperformance USA
Franklinton
01.2019 - 12.2021
- Assisted customers with product inquiries and service-related issues.
- Managed customer accounts using internal support systems effectively.
- Resolved complaints through active listening and problem-solving techniques.
- Documented customer interactions for quality assurance and training purposes.
- Collaborated with team members to improve service delivery processes.
- Educated customers about product features and benefits during interactions.
- Maintained accurate records of customer feedback and service requests.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Franklinton High
Franklinton, LouisianaCDA -
Northwestern University
CMAA
CCI Training
Skills
- Customer relationship management
- Sales techniques
- Product knowledge
- Customer inquiries handling
- Solar energy consulting
- Data collection and analysis
- Complaint resolution
- Team collaboration
- Active listening
- Time management
- Effective communication
- Problem solving
- Computer skills
- Personal organization
- Scheduling and calendar management
- Outbound calling
- Teamwork and collaboration
- Customer inquiry resolution
- Customer relationship building
- Service-related issue resolution
- Collaborative teamwork
- Adaptive learning
- Follow-up strategies
- Quality assurance controls
- Call center experience
- Punctuality and reliability
- Spreadsheets
- Developing lesson plans
- Child development assessment
- Activity planning
- Customer engagement
- Adaptive teaching
- Student remediation
- Early literacy
- Lesson planning
- Managing activities
- Maintaining safety
Timeline
Early Childhood Educator
Apple Tree Schoolhouse
10.2024 - Current
Sales Representative/Appointment Setter
ADT Solar
11.2022 - 03.2024
Customer Service Representative
Teleperformance USA
01.2019 - 12.2021
Franklinton High
CDA -
Northwestern University
CMAA
CCI Training