Summary
Overview
Work History
Education
Skills
Timeline
Generic

Corise Kennedy

Greenville,SC

Summary

A top-performing, highly-motivated and personable Consumer Relations Agent and Client Support Professional with a results-oriented disposition and over 15 years of experience within the industry. Possesses unparalleled customer service and interpersonal communications skills including sincerity, empathy, use of positive language, patience, tactful negotiation, clarity, situation evaluation and analysis, strong organizational skills, strategic planning, leadership, creative problem solving, and process improvement that strategically align to help further the overall objectives of the company and ensure the satisfaction of the customer. Maintains a level of self-confidence that exudes maturation and capability to cope in difficult situations, within a fast-paced, high-pressure environment. Exceptional attention to detail and eager to work and collaborate with internal and external players to drive profitability and meet client expectations.

Overview

19
19
years of professional experience

Work History

Warranty Specialist

CUI
03.2023 - Current
  • Provided expert advice on warranty-related matters, assisting customers in making informed decisions about their purchases.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Evaluated existing warranty policies and recommended updates to improve clarity for customers while minimizing potential liability risks.
  • Enhanced customer satisfaction by efficiently resolving warranty claims and addressing concerns.
  • Negotiated with manufacturers to secure favorable terms and conditions for warranty coverage.
  • Established strong relationships with vendors and suppliers, improving communication channels and expediting the resolution of complex claims.
  • Assisted technical support teams with diagnosing product issues covered under warranty, facilitating speedy resolutions for customers.
  • Investigated and resolved customer inquiries and complaints quickly.

Learner Support & Survey Support

GRACE HILL
02.2020 - 10.2022
  • Troubleshot compliance software with clients
  • Answer phone calls or emails regarding software issues
  • Closed out email tickets
  • Escalate matters to gitlab, VIP support, or administration support
  • Troubleshoot Tenant and CORE surveys
  • Help gain access to the Kingsley Portal
  • Detailed in submitting feedback to tenants, managers, and Project Managers
  • Collaborates with teammates on updating company's employees spreadsheets.

Loan Processor

GLOBAL LENDING SERVICES
01.2019 - 12.2019
  • Verify all loan packets are complete and accurate
  • Communicate between applicants, dealers, and credit to prepare a thorough loan packet before funding a new or used vehicle
  • Thorough and precisely review loan packages that are sent nationwide
  • Answer inbound calls from applicants, employers, dealers, and peers to complete information
  • Keep a friendly and mannerable phone voice
  • Advise coworkers on any information that is provided via email or telephone on their loan packages
  • Meet and exceed monthly incentive goals
  • Place outbound calls to applicants, dealers, employers regarding missing information to fund a success loan package.

Breakdown Coordinator

SALEM LEASING
09.2018 - 01.2019
  • Provide emergency roadside assistance to customers 24 hours a day, 365 days a year
  • Receive in-bound calls from Salem customers and diagnose mechanical issues
  • Served as a liaison between the servicing location and the customer
  • Demonstrate excellent phone and customer service skills to interact with internal and external customers.

Technical Coordinator

VERIZON WIRELESS
04.2010 - 09.2018
  • Exhibited consummate technical coordination capability by diligently installing software, as well as modifying hardware and resolving technical issues with a variety of diagnostic tools
  • Augmented company’s client service representation by providing professional, accurate and efficient support/resolution for all customers, including tactfully managing call flow and responding to technical support needs of customers, promptly addressing customer issues and decisively resolving them with extensive research, and followed up with clients to ensure optimal customer satisfaction
  • Increased company’s revenue-generating potential by consistently activating accounts for clients interested in new services while remaining apprised of latest technologies and solutions applicable to company products.

Senior Customer Service Representative

09.2008 - 04.2010
  • Streamlined operations for call center by efficiently managing customer calls within a fast-paced environment
  • Improved employee productivity and quality of service overseeing all call center employees to ensure customer satisfaction, as well as analyzing call volume and average call time to monitor Customer Service Representative performance and productivity
  • Strengthened the company's customer relations by effectively resolving service, pricing and technical contingencies
  • Garnered increased customer retention rates by consistently meeting or exceeding service and quality standards for every review period.

Customer Service Representative

04.2007 - 09.2008
  • Achieved a Top 10% score of all employees in successful resolution of issues and was consistently the recipient of multiple positive reviews acknowledging an exceptional dedication to customer service
  • Drove company sales by substantially assisting with monthly sales goals and quotas
  • Yielded increased revenue by building long-term, fruitful customer relationships and advising customers on purchases and promotions
  • Advanced company objectives by describing products to customers pertaining to details and care of merchandise, as well as communicating with vendors regarding backorder availability future inventory and special orders.

Relocation Specialist

GREENVILLE HOUSING AUTHORITY
07.2005 - 04.2007
  • Furthered institutional goals by diligently responding to all inquiries from the general public, serving as main point of contact for relocation services, and communicate with a diverse demographic within the community
  • Increased recreational program offering for community members of all ages
  • Preserved institution’s fiscal integrity by composing effective accounting reports summarizing accounts payable data, posting receipts to appropriate general ledger accounts, researching and resolving account payable discrepancies, and overseeing inventory and office supply purchases
  • Fostered an environment of collaboration and information sharing by serving as liaison for city with professional, business and civic groups, and community organizations and individuals
  • Mitigated institutional liabilities by filing and addressing employee complaints in compliance with company policies and government regulations.

Education

Bachelor of Arts - Political Science

Johnson C. Smith University
Charlotte, NC
05.2004

Skills

  • Demonstrated Initiative
  • Strategic Planning/Analysis
  • Clear Communication
  • Service support
  • Exceptional Multitasking
  • Competitive Intelligence
  • Persuasive Negotiation
  • Client Relations Management
  • Community-Based Planning
  • Tactful Communications
  • Time & Crisis Management
  • Goal-oriented mindset

Timeline

Warranty Specialist

CUI
03.2023 - Current

Learner Support & Survey Support

GRACE HILL
02.2020 - 10.2022

Loan Processor

GLOBAL LENDING SERVICES
01.2019 - 12.2019

Breakdown Coordinator

SALEM LEASING
09.2018 - 01.2019

Technical Coordinator

VERIZON WIRELESS
04.2010 - 09.2018

Senior Customer Service Representative

09.2008 - 04.2010

Customer Service Representative

04.2007 - 09.2008

Relocation Specialist

GREENVILLE HOUSING AUTHORITY
07.2005 - 04.2007

Bachelor of Arts - Political Science

Johnson C. Smith University

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Corise Kennedy