Corisha Davis
Oklahoma City,OK
Summary
Proactive Sales Representative, Associate Trainer, and Pawnbroker with extensive experience in enhancing client satisfaction through exceptional service and tailored solutions. Skilled in upselling, cross-selling, and expanding customer bases, while mentoring employees and developing impactful learning programs. Strong in negotiation, compliance, and maintaining secure operations. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
Work History
Sale Representative
Consumer Cellular
03.2022 - 10.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Associate Trainer
Lexington Law Firm
03.2017 - 07.2023
- Mentored employees during probationary period to answer questions and offer improvement strategies.
- Developed metrics-driven evaluation processes for measuring the impact of learning programs on business outcomes.
- Facilitated hands-on learning experiences through group activities and simulations, promoting practical application of concepts.
- Led cross-functional teams in the implementation of innovative learning solutions designed to close skills gaps within the organization.
- Demonstrated correct procedures and compliance with standards at all times.
- Utilized a variety of instructional techniques to accommodate diverse learning styles among participants.
Pawnbroker
EZ Pawn
06.2016 - 03.2017
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on jewlery items after closely inspecting item values, collecting payments or tangible property as collateral.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Client Service
- Customer Retention
Timeline
Sale Representative
Consumer Cellular
03.2022 - 10.2023
Associate Trainer
Lexington Law Firm
03.2017 - 07.2023
Pawnbroker
EZ Pawn
06.2016 - 03.2017
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