Corisma Jenkins
Landau Apparel
Ashland,MS
25
years of professional experience
Oriented professional with extensive experience in customer service and account management. Recognized for exceptional adaptability, reliability, and a strong ability to resolve inquiries efficiently. Committed to fostering positive client relationships and enhancing team performance through mentorship.
Work History
Sr. Key Account Specialist
25 Years 4 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized CRM software to track and manage customer interactions efficiently.
- Provided product knowledge to assist customers in making informed purchasing decisions.
- Collaborated with team members to enhance service delivery and customer satisfaction levels.
- Mentored new representatives on best practices for handling customer interactions and complaints.
- Analyzed customer feedback to identify areas for service improvement and operational efficiency.
- Answered phone calls promptly to assist customers with inquiries. with friendly greeting to create positive inbound calling experience for customers.
- Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
- Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
- Resolved complaints to satisfy customers and encourage future transactions.
- Improved first-call resolution rates by efficiently managing customer issues and complaints.
- Maintained high levels of professionalism by adhering to company policies and guidelines when interacting with customers.
- Retained valuable clients by providing empathetic support during challenging situations or escalations, leading to issue resolution.
- Displayed a positive attitude and excellent problem-solving skills, which contributed to the overall success of the customer service team.
- Collaborated with team members to share knowledge and best practices, improving overall team performance in customer service metrics.
- Achieved personal performance goals consistently throughout tenure as an Inbound Customer Service Representative.
- Exhibited strong multitasking skills on a daily basis by handling multiple phone lines without compromising the quality of service provided.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Developed strong rapport with customers, fostering long-term relationships that resulted in repeat business.
- Contributed to maintaining a positive work environment through active participation in team meetings, trainings, and workshops.
- Identified areas for process improvement and provided suggestions to management that led to more effective communication within the department.
- Reduced call wait times by quickly identifying customer needs and directing them to the appropriate department or resource.
- Demonstrated flexibility by adapting swiftly to changes in product offerings or company procedures, minimizing disruption to the customer experience.
- Streamlined communication with customers by providing accurate information regarding products and services.
- Assisted customers in navigating company website or online portal to facilitate self-service solutions where appropriate.
- Supported new hire training initiatives through mentorship and shadowing opportunities that fostered an environment conducive to learning and growth for colleagues entering the role of Inbound Customer Service Representative.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Sought ways to improve processes and services provided.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Investigated and resolved accounting, service and delivery concerns.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Cross-trained and backed up other customer service managers.
- Promptly responded to inquiries and requests from prospective customers.
- Identified and resolved discrepancies and errors in customer accounts.
Education
No Degree - Business
Skills
Customer satisfaction
Account management
Order processing
Problem-solving aptitude
Professional demeanor
Client acquisition
Customer retention
Written communication
Adaptability
Strategic planning
Professionalism
Goal setting
Sales process
Product knowledge
Self motivation
Task prioritization
Effective communication
Decision-making
Adaptability and flexibility
Active listening
Organizational skills
Excellent communication
Reliability
Multitasking
Problem-solving abilities
Problem-solving
Account investigations
Reporting skill
Research proficiency
CRM software
Issue investigations
Client engagement
Customer relationship development
Customer engagement
Timeline
Sr. Key Account Specialist
Landau Apparel
04.2001 - 08.2026Read More
Northwest Mississippi Community College
No Degree from Business
Read More