Corissa Barber
Blue Springs,MO
Summary
Client support professional with track record of providing high-quality assistance to clients and resolving complex issues efficiently. Proven ability to collaborate with teams and adapt to dynamic environments. Known for excellent communication skills and reliability, ensuring seamless client experiences.
Overview
19
19
years of professional experience
Work History
Client Support Specialist II
NBH Bank
10.2024 - Current
- Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Enhanced client satisfaction by addressing and resolving support issues in a timely manner.
Homeschool Teacher
Self Employed
01.2024 - 07.2024
- Managed homeschool schedules effectively, balancing extracurricular activities with academic requirements for well-rounded development.
- Researched and chose appropriate curriculum to meet children's abilities and grade levels.
- Emphasized practical life skills alongside academics, preparing students for future independence and decision-making abilities.
- Organized hands-on instructional activities to supplement textbook instruction to engage and motivate student.
Associate Cost Utilization Specialist
GEHA
03.2020 - 12.2023
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint.
- Received and requested medical records for the review of authorization for medical procedures.
- Created and sent medical approval/denial letters.
Customer Care Team Lead
GEHA
06.2019 - 03.2020
- Assist in the development and training of Customer Care Representatives
- Supports Customer Care representatives in handling escalated calls from member and providers
- Daily review of rejected returned service forms from other internal departments to streamline communication and issue resolution
- Ensures that Customer Care representatives receive timely information and up skill training on new procedures and policies
- Working closely with team member to help increase monthly quality and adherence
Customer Service Representative
GEHA
12.2012 - 06.2019
- Asks open-ended questions to assess customer needs
- Directing calls to appropriate individuals and departments
- Ensuring superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Assisted customers by listening and finding solutions to problems and by making recommendations based on extensive insurance knowledge
- Assists with answering questions on help desk from Customer Care Representatives involving plan benefits, claims, and department policies and procedures
- Assisted with one on one training of new employees
- Responding to member and provider inquiries by email
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Stay At Home Mother
Caregiver
11.2008 - 12.2012
- Transported children to and from school, activities and appointments
- Multitasking
- Completing day to day tasks in a timely manner
Customer Service Representative
ExamOne
10.2005 - 11.2008
- Completing telephone interviews and properly documenting responses
- Reviews and edits information collected during the interview for quality assurance purposes
- Making outbound calls
Education
Blue River Community College
Independence, MOSkills
- Customer Service
- Research
- Creative problem solver
- Strong verbal communication
- Active listening skills
- Positive attitude
- Adaptive to changes
Timeline
Client Support Specialist II
NBH Bank
10.2024 - Current
Homeschool Teacher
Self Employed
01.2024 - 07.2024
Associate Cost Utilization Specialist
GEHA
03.2020 - 12.2023
Customer Care Team Lead
GEHA
06.2019 - 03.2020
Customer Service Representative
GEHA
12.2012 - 06.2019
Stay At Home Mother
Caregiver
11.2008 - 12.2012
Customer Service Representative
ExamOne
10.2005 - 11.2008
Blue River Community College
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