Summary
Overview
Work History
Education
Skills
Timeline
Generic

Corissa Bothel

McGregor,IA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

14
14
years of professional experience

Work History

Returns Processor

Basspro
02.2020 - Current
  • Verified customer information to authorize valid returns and prevent fraud
  • Maintained cleanliness and organization of returns area at all times
  • Sorted and organized returned items according to company guidelines
  • Performed data entry tasks in timely manner for return authorizations
  • Entered return information into computer system accurately
  • Processed refunds, exchanges, or store credits as per customer requests
  • Collaborated with other team members to ensure efficient processing of returns
  • Received returned items and checked them for damages or defects
  • Coordinated with shipping department for prompt shipment of exchanged items
  • Participated in regular training sessions to stay updated on company policies and procedures related to returns processing
  • Inspected products to determine resale condition or disposal requirements
  • Communicated with customer service regarding any issues or concerns with returns
  • Conferred with customers by telephone or in-person to provide information about products or services.

Supervisor

Commercial Vehicle Group
05.2012 - 01.2020
  • Evaluated staff performance, communicating feedback, and setting personal goals
  • Communicated team priorities by leading meetings and giving presentations
  • Executed daily opening and closing procedures to company standard
  • Got work set up and ready for employees to do
  • Was in charge of the work at home program
  • Did payroll and computer work for work at home employees.

Waitress/bar tender

Harbor House
04.2010 - 10.2011
  • Reviewed tender documents thoroughly to ensure accuracy and completeness
  • Took orders from customers and did everything as fast and to the best of my ability
  • Cleaned, swept and mopped all floors
  • Dealt with money and worked the cash register

Education

High School Diploma -

Waukon High School
Waukon, IA
05.2012

Skills

  • Customer RMA management
  • Product Inspection
  • Return Authorization
  • Microsoft Word
  • Sending emails to fraud
  • Attention to Detail
  • Multitasking Abilities
  • Computer Skills
  • Understanding Customer Needs
  • Order Processing
  • Billing Adjustments and Refunds

Timeline

Returns Processor

Basspro
02.2020 - Current

Supervisor

Commercial Vehicle Group
05.2012 - 01.2020

Waitress/bar tender

Harbor House
04.2010 - 10.2011

High School Diploma -

Waukon High School
Corissa Bothel