Corissa Howard
Toms River,NJ
Summary
Results-driven Sales and Business Development Executive with a track record of driving revenue growth through strategic selling techniques. Possesses exceptional multitasking, organizational, and communication skills, ensuring superior customer service and robust relationship building. Renowned for effective conflict resolution and fostering collaborative environments aligned with organizational objectives. Expertise in navigating diverse personalities to enhance teamwork and promote innovation.
Overview
15
15
years of professional experience
Work History
Sales & Business Development
ATRA Janitorial Supply Co./BadyPlus
Farmingdale, NJ
12.2017 - Current
- Develop and maintain strong relationships with businesses, facility managers, and procurement teams to drive B2B sales
- Identify potential clients through market research, cold calling, networking, and referrals
- Conduct in-depth consultations to assess customer needs, and recommend janitorial products and services tailored to their business.
- Negotiated pricing, contract terms, and service agreements to close sales.
- Serve as the primary point of contact for business clients, ensuring satisfaction, and long-term partnerships.
- Provide product training, troubleshooting, and support to business customers
- Conduct regular follow-ups to maintain relationships, and identify upselling opportunities.
- Stay updated on industry trends, competitor offerings, and new janitorial solutions
- Educate clients on the latest cleaning technologies, eco-friendly products, and cost-effective solutions
- Work closely with suppliers and manufacturers to offer the best products to clients
- Utilize CRM software to track sales pipelines, manage client interactions, and generate reports
- Prepare and present sales forecasts, performance metrics, and market analysis to management
- Collaborate with internal teams, including logistics, finance, and customer service, to ensure smooth order fulfillment
- Participate in trade shows, industry conferences, and networking events to expand market reach
- Develop promotional strategies, including special offers, and volume discounts, to attract new business clients.
- Assist in creating marketing materials and proposals to support the sales process
Environmental Services Lead
Barnabas Health/Community Medical Center
Toms River, USA
11.2009 - Current
- Healthcare Call Center Operations.
- Manage inbound and outbound calls, directing patients, staff, and emergency responders to appropriate departments.
- Operating multi-line phone systems, paging networks, and emergency notification systems.
- Ensured compliance with HIPAA regulations by handling sensitive patient information securely.
- Assist in coordinating communication for medical emergencies and disaster response efforts.
- Provided excellent customer service by addressing inquiries, and resolving concerns efficiently.
- Sanitized and restocked patient rooms, emergency facilities, nursing stations, and ancillary areas following departmental protocols.
- Floor care: stripping, waxing, scrubbing, and burnishing.
- Constantly aware and compliant with proper biohazard, OSHA safety regulations, and emergency procedures.
- Met with management, supervisors, and leads each day to discuss schedules and assignments.
- Executed assigned responsibilities autonomously with minimal guidance as required.
- Knowledgeable about Joint Commission ratings and scoring in relation to the importance of the cleanliness of the hospital.
Custodial Operations Manager
Sodexo-Facilities Management
Lakewood, NJ
08.2015 - 12.2017
- Key roles of responsibility are to maintain the cleanliness and safety of the Lakewood Public Schools.
- Responsible for 40 or more nonunion custodial staff members.
- Generate financial reports pertaining to overtime budgeting.
- Work with third-party inspectors, Lakewood BOE, and Sodexo to ensure 100% customer satisfaction.
- Plans and prepares work schedules and daily task assignments to ensure adequate coverage and cleanliness of all areas of a facility, and to effectively utilize employees, equipment, and materials within budgetary requirements.
- Responsible for staffing according to contractual requirements.
- Compiles data, assembles information, prepares required reports and documents, maintains accurate employee records, and attendance record-keeping system, and submits to management in a timely manner.
- Coordinates through the 'SchoolDude' work order system.
- Conduct daily, weekly, and monthly rounds for QA purposes, utilizing the 'Breeze' program and logging results.
- Investigate complaints, and implement immediate corrective actions.
- Oversee the safe handling of hazardous cleaning chemicals and recyclable materials according to regulations, policies, and procedures.
- Maintain custodial supply PAR levels in each building, working closely with each on a daily basis; distributing and monitoring the utilization of supplies, tools, and equipment, ensuring budget compliance.
- Coordinate projects.
- Performs daily office procedures, such as all HR needs and payroll, utilizing the KRONOS data system.
- Work with vendors to ensure deliveries, parts, and services are conducted in a timely manner.
- Coordinate daily, weekly, monthly, and annual safety meetings and training.
- Experienced floor tech who conducts hands-on training as needed.
- Supports the district manager on a daily basis to ensure the account is actively pursuing its daily goal of zero injuries and meeting all deadlines set by Sodexo and the Lakewood BOE.
- Supports maintenance and grounds in the absence of the manager.
- Knowledgeable in fire and safety policies and procedures.
- Maintained OSHA 30
Director / Inventory Control Manager of Linen and Laundry Services
Sodexo-Jacobi Medical Center
Bronx, USA
05.2013 - 08.2015
- Company Overview: 1400 Pelham Parkway, South Bronx, NY.
- Daily inventory of textiles is necessary to maintain client budgets.
- Responsible for maintaining, ordering, storing, inventory, and distribution of over 50 products.
- Responsible for managing the department by supervising and executing corporate plans and actions, as well as creating a positive team atmosphere and providing a safe and secure working environment.
- Comply with standards for receiving, stocking, returning, and storing reusable/disposable textiles in the warehouse.
- Generate daily unit textile operation reports to maintain financial goals.
- Generate weekly labor reports to maintain budget goals.
- Lead and plan projects to implement new processes.
- Maintain and create good working relationships with clients and staff to ensure the highest quality of service.
- Promote and support workplace diversity initiatives.
- Hire, train, and provide staff coaching, mentoring, counseling, or corrective guidance.
- Staff training to ensure compliance with OSHA, the Joint Commission, and Sodexo/HHC policies and procedures.
- Compliance with Sodexo Gold Check audits, third-party audits.
- Maintain records for all payroll, safety training, huddles, safety audits, vendors, and pick orders.
- Responsible for maintaining a clean and safe environment by conducting safety training, along with daily, weekly, and monthly safety checks.
Environmental /Laundry/Maintenance Service Director
Manahawkin Nursing and Rehabilitation
Manahawkin, USA
11.2012 - 05.2013
- Company Overview: Manahawkin, NJ.
- Responsible for inventory personnel, and compiling records to maximize cost and profitability.
- Supervise the distribution and network of inventory to maximize efficiencies
- Responsible for enforcing safety training in compliance with CDC/OSHA regulations.
- Maintenance of grounds
- Safety audits, quality assurance inspections
- Interview, hire, and train.
- Managed payroll, coordinated scheduling and conducted daily rounding.
- Ensure resident, customer, family, and staff satisfaction.
- Integrated a more standard and efficient chemical dispensing program to improve efficiencies
- Responsible for workforce planning, floor care project planning, organizing, and executing.
- Cooperate and resolve conflicting interests, defining a common focus, making sure resources are used effectively as objectives and goals are achieved.
Education
Certificate - Microsoft Office Business Applications
Performance Training Institute
Toms River, NJ08.2012
Diploma -
Proctor R Hug High school
Reno, NV06.2001
Skills
- Relationship Building with Clients
- Consumer Insights Gathering
- Data-Driven Sales Projections
- Contract negotiation
- Product Knowledge Training
- Customer Support Expertise
Education Certificates
- Black Seal Boilers License, expired, 2016
- Certificate in Microsoft Office Business Applications, Performance Training Institute, Toms River, NJ, 03/01/12, 08/01/12
- Diploma, Proctor R Hug High School, Reno, NV, 4.0, 08/01/97, 06/01/01
References
References available upon request.
Timeline
Sales & Business Development
ATRA Janitorial Supply Co./BadyPlus
12.2017 - Current
Custodial Operations Manager
Sodexo-Facilities Management
08.2015 - 12.2017
Director / Inventory Control Manager of Linen and Laundry Services
Sodexo-Jacobi Medical Center
05.2013 - 08.2015
Environmental /Laundry/Maintenance Service Director
Manahawkin Nursing and Rehabilitation
11.2012 - 05.2013
Environmental Services Lead
Barnabas Health/Community Medical Center
11.2009 - Current
Certificate - Microsoft Office Business Applications
Performance Training Institute
Diploma -
Proctor R Hug High school
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