CORISSA OLIVEIRA
Seekonk,MA
Summary
Organized and dependable candidate ready to re-enter the workforce. Eager to return in something I feel passionate about in making a difference. I look forward to helping students establish lifelong learning skills through today's modern, community-based approach making a stimulating and inclusive learning environment.
Overview
16
16
years of professional experience
Work History
Stay at Home Mom
Self Employed
05.2018 - Current
- Created sensory and emotional regulation activities to promote learning and self development
- Coordinated weekly playgroups, fostering social and emotional development in children ages 2-5 years, increasing positive interactions
- Managed and organized family calendar, household finances, including bill payments and budget tracking while increasing quality of life
Inventory Merchandising Supervisor
Best Buy
03.2014 - 05.2018
- Oversee daily operations, encompassing people management, sales, financials, merchandising, inventory, shrink, and safety, with a key focus on delivering exceptional customer service
- Manage a $7M+/- inventory budget
- Accountable for daily execution of inventory control activities, asset protection, merchandising integrity, overall look and feel of the store, hiring and training coordination
- Consistent communication of inventory control levers, shrink barometer management and standard operations platform changes
- Responsible for completing monthly, quarterly, and annual reviews
- While developing and motivating team members by utilizing company resources and tool sets
- Lead and coach associates to deliver top quartile performance
- Perform Manager-on-Duty tasks including manager overrides and key calls
- Consistently achieve aggressive sales, inventory goals and customer service goals
- Boosted sales from $8.5M to $16.8M through diligent analysis of product margins, execution of product placement, and improved payroll allocation
- Created high impact teams and fostered an open-door culture where candid communication, collaboration and teamwork are emphasized
- Recognized for consistently exceeding quarterly customer service scores
- Actively seek out opportunities to improve operations, drive sales and maintain costs
- Analyzed business results, guest insights and feedback, and competitor operations to develop strategies for operational enhancements and effective merchandising
- Used analytics to manage budget control functions of payroll, shrink, sales, operating expenses, and profit and loss
Assistant Branch Manager
Citizens Bank
01.2012 - 01.2014
- Supervise and coach a team on the proper behaviors, sales techniques, service expectations and compliance guidelines
- Manage and maintain an exceptional customer experience throughout the entire branch
- Working with Branch Manager, direct activities of employees in handling all branch operational, sales, and administrative responsibilities
- Create a quality relationship between retail banking associates and business partners
- Ensure entire banking center is in compliance with all applicable laws, regulations, bank policies and procedures
- Drove sales strategies, implemented cost savings, and surpassed performance goals
- Used a variety of HR strategies to develop, engage and motivate employees to exceed goals
- Led employee performance and accountability through transparent communications, detailed performance reviews, and individualized coaching and feedback
Operations Supervisor
Best Buy
04.2008 - 03.2012
- Knowledge of all customer transactions and aptitude for resolving difficult customer service issues.
- Handling mid-day and nightly cash and check deposits. Responsible for daily duties of opening and closing the store. Store controllable expense management, analyzing retail data to payroll and labor budget management. Responsible for completing cash and check deposits as well as the administrative paperwork. Followed up with management around processes put in place for cash handling.
- Performed all hiring duties including, but not limited to: phone screening, EPA, Kenexa, recruiting files, and paperwork accuracy.
Education
Associate of Arts - Liberal Arts And General Studies
Community College of Rhode Island
Warwick, RI2008
Skills
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Customer Service
- Problem-Solving
- Time Management
- Multitasking
- Organizational Skills
- Attention to Detail
- Relationship Building
- Communication and Interpersonal Skills
- Self Motivation
- Strong Work Ethic and Dependable
Coreproficiencies
- Team Leadership
- Strategic Planning
- Continuous Improvement
- Inventory Control
- Operations Management
- Merchandising & Marketing
- Financial Management
- Planogram Integrity
- Human Resources
- Data Analysis & Reporting
- Training & Development
- Customer Service
Timeline
Stay at Home Mom
Self Employed
05.2018 - Current
Inventory Merchandising Supervisor
Best Buy
03.2014 - 05.2018
Assistant Branch Manager
Citizens Bank
01.2012 - 01.2014
Operations Supervisor
Best Buy
04.2008 - 03.2012
Associate of Arts - Liberal Arts And General Studies
Community College of Rhode Island
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