Corissa Rowland
Utica,KY
Summary
Goal oriented, Experienced military veteran knowledgeable about deploying, operating and maintaining Ammunition systems. Advanced mechanical expertise and technical know-how to handle any challenge. Highly observant, organized and methodical in isolating and resolving any issue.
Overview
9
9
years of professional experience
Work History
Sales Associate in Lumber/Building Materials for Lowe's
Lowes Home Improvement Center
05.2018 - Current
- Assisted customers, fulfilled internet orders, operated forklifts, maintained stock in department, measurements and panel saw work.
- Forklift operator
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Ammunition Specialist for USAR
United States Army Reserve
05.2015 - Current
- Assists in receipt, storage, issue, maintenance, modification, destruction and demilitarization of explosive items
- Performs ammunition supply stock control and accounting duties using both automated and manual procedures
- Underwent two deployments
- Accurately completed all paperwork and documentation related to receiving and transfer of ammunition.
- Coordinated with other military units and agencies to support operations and align with mission.
- Conducted risk assessments for artillery and missile operations to avoid harm to personnel and equipment.
- Monitored and evaluated performance of artillery and missile systems during operations to identify areas for improvement.
Delivery Driver for Amazon
Amazon
09.2021 - 09.2022
- Drives Amazon van 8-10 hours per shift fulfilling 100-200 stops around Central New York, lifting packages up to 60 pounds
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Successfully avoided time delivery delays by carefully planning best routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Boarding & Daycare at Carm's Doghouse
Carms Doghouse
10.2016 - 02.2017
- Feeds dogs, cleans out kennels, supervises daycare.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
Education
New York State Advanced Regents Diploma -
Paul V. Moore High School
Brewerton, NY06.2015
Skills
- Verbal and Written Communication
- Ammunition Storage Layout
- Safety Procedures
- Task Prioritization
- Preparation for Ammunition Movement
- Soldier Mentoring and Supervision
- Explosive Materials Storage
- Customer Service
- Forklift Operation
- Ammunition Inspection
- Problem Solving
- Conflict Resolution
- Ammunition Management
- Time Management
Accomplishments
- National Honor Society
- High Honor Roll
- Scholar Athlete
- Character Education Award
Timeline
Delivery Driver for Amazon
Amazon
09.2021 - 09.2022
Sales Associate in Lumber/Building Materials for Lowe's
Lowes Home Improvement Center
05.2018 - Current
Boarding & Daycare at Carm's Doghouse
Carms Doghouse
10.2016 - 02.2017
Ammunition Specialist for USAR
United States Army Reserve
05.2015 - Current
New York State Advanced Regents Diploma -
Paul V. Moore High School
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