Corita Pegues
7745 Grey Squirrel Cv, Cordova,Tennessee
Summary
Experienced with accounts receivable/payable management and financial analysis. Utilizes effective collection strategies and process improvements to enhance cash flow and reduce delinquency. Track record of maintaining accurate financial records and resolving complex billing issues while fostering positive client relationships.
Professional accounts receivable/payable specialist prepared for this role. Expertise in financial analysis, invoice management, and account reconciliation. Strong focus on team collaboration and achieving targets. Reliable, adaptable, and skilled in ERP systems and Excel.
Overview
17
17
years of professional experience
Work History
Senior Accounts Receivable Analyst
Rentokil-Terminix
09.2021 - Current
- Reviewed accounts with credit balances to determine accuracy of refunds.
- Examined customer payment plans, payment history and credit lines to research and resolve delinquent accounts.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Checked postings and documents for correctness, accuracy and proper coding.
Senior Accounts Receivable Analyst
Aerotek Temp Agency, JP Morgan Chase Bank
04.2021 - 09.2021
- Reviewed accounts with credit balances to determine accuracy of refunds.
- Facilitated successful internal and external audits through sound and thorough documentation.
- Examined customer payment plans, payment history and credit lines to research and resolve delinquent accounts.
Loan Servicing Bankruptcy Specialist
Regions Financial Corp.
04.2020 - 11.2020
- Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Methodically resolved active claims by analyzing possible discount violations, PODs, shortages, returns and related advertising.
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
Accounts Receivable Specialist
Aerotek Staffing
06.2019 - 11.2020
- Aerotek (FedEx Grounds) Process incoming mail concerning bills and invoices, post daily deposits, communicate with customers concerning discrepancies and questions, and all other office duties as needed
- Prepared and mailed invoices to customers, processed payments and documented account updates
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance
- Applied more than 11,000 payments per week
- Identified, researched and resolved billing variances to maintain system accuracy and currency
Loan Documentation Preparation Specialist
First Horizon Bank
01.2018 - 02.2019
- Established accuracy with the preparation of loan documentation
- Create legal commercial loan documentation within Laser Pro supporting Loan Closing Administration Department
- Reviewing commercial credit approvals, reviewing collateral details, loan structure, reviewing borrowing entity and completing loan documentation in laser pro
- Complete knowledge of laser pro program and bank to bank
- Submitted completed loan applications, including recommendations for underwriting approval or denial
- Carried out pre-funding and funding functions for more than 30 cases per month
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Technical Support Analyst
First Horizon Bank
07.2015 - 01.2018
- Installed software (Remote Deposit Capture Drivers), configured and tested customer PC's
- Work closely and effectively with vendors to replace/repair defective hardware and software (Remote Deposit Capture)
- Instructed and trained end-users regarding computer literacy
- Assisted over 50 customers daily with Banking online user identification, password reset, and daily balances
- Processed external transfers, internal Transfers, bill payments
- Using QuickBooks and Quicken associated with Bank connections
- External Transfers report and write tickets to balance General Ledger
- Kept customers informed about issue resolution progress and provided updated estimated times of resolutions
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes
- Assisted online users via live chat, web conference and phone to resolve issues related to online banking
- Monitored service orders to completion and closed service tickets
- Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources
- Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions
- Consistently respond to customer service emails within standard window for optimal response
Coordinator II
First Horizon Bank
06.2008 - 07.2015
- Inputting and updating information into Mainframe for new and existing businesses
- Processing all Online Small and Corporate Banking Applications
- Routing all incoming request for processing ACH Reversals, Closing Profiles, Customer Service, Remote Deposit Capture, Business Credit Cards, Quality Assurance, and any other duties as needed
- Partnered with peers and cross-functional teams to align operations with targets and strengthen internal relationships
- Compiled monthly Quality Assurance reports helping management enhance plans and make key operational decisions
- Performed training for 20 associates with certification for compliance with Online Banking
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Education
Some College (No Degree) - Business Management
Bethel University
Mckenzie, TN12-2027
Skills
- Outstanding analytical, problem-solving, and troubleshooting ability
- Superior communication (oral and written)
- MS Office proficiency and tracking-software familiarity
- Computer literacy, QuickBooks
- Data entry
- Customer service specialist
- Intuit QuickBooks specialist
- Accounting software proficiency
- Accounts receivable management
- Bank reconciliation
- Microsoft Excel
- Debt collection
- Oracle financials
- Teamwork
- Customer service
- Problem-solving
- Time management
- Multitasking Abilities
- Accounts payable
- Account reconciliation
- Accounts payable expertise
Timeline
Senior Accounts Receivable Analyst
Rentokil-Terminix
09.2021 - Current
Senior Accounts Receivable Analyst
Aerotek Temp Agency, JP Morgan Chase Bank
04.2021 - 09.2021
Loan Servicing Bankruptcy Specialist
Regions Financial Corp.
04.2020 - 11.2020
Accounts Receivable Specialist
Aerotek Staffing
06.2019 - 11.2020
Loan Documentation Preparation Specialist
First Horizon Bank
01.2018 - 02.2019
Technical Support Analyst
First Horizon Bank
07.2015 - 01.2018
Coordinator II
First Horizon Bank
06.2008 - 07.2015
Some College (No Degree) - Business Management
Bethel University
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