Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Corlaunsha Deloney Dangleben

Corlaunsha Deloney Dangleben

Orlando,Florida

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Activation Booking Representative

Hilton Grand Vacations
05.2024 - Current
  • Provided excellent customer service throughout the booking process, earning numerous positive reviews from satisfied clients.
  • Resolved booking-related issues promptly, minimizing disruptions to calls and maintaining positive client experiences.
  • Updated guests account regularly, ensuring all information related to bookings was accurate and easily accessible for the team members involved in booking getaways.
  • Developed a comprehensive understanding of client needs, enabling tailored recommendations for special occasions like; birthdays, anniversaries, accomplishments, etc.
  • Achieved high booking ranks 10-15 per day, resulting in $100-2500 bonuses per month.

Elderly Caregiver

Private Client
03.2023 - 02.2024
  • Offered companionship and kindness to elderly patient(s).
  • Cleaned house, ran over 2-4 errands per week, managed laundry, and completed weekly grocery shopping.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Office Assistant

Gwinnett Christian Terrace
11.2021 - 03.2023
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling over 50-75 incoming emails, phone calls, and resident work orders.
  • Expedited document processing with accurate data entry and filing while assisting future residents in filling between 5-10 residency applications.

Mobility Service Representative

Central Florida Regional Transportation Authority
11.2017 - 11.2021
  • Maintained productivity receiving over 100 calls per day and giving quality service at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Consistently demonstrated strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
  • Maintained comprehensive knowledge of company rules and regulations, ensuring accurate information was relayed to customers at all times.
  • Provided information about local bus schedules, eta's, visitor itineraries, and purchase of bus passes, and capitalized deescalating opportunities.

Driver/Customer Service Representative

Mv Transportation Inc.
07.2011 - 11.2017
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer and company satisfaction by managing up to over 100 calls per day.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Upheld high standards of cleanliness within vehicle''s interior/exterior appearance, providing professional image for company at all times.
  • Completed extra prodjects like; inputting customer compliments and complaints in database
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.

Education

Certificate of Completion - Medical Assisting

Orange Technical College
Winter Park, FL
06.2008

High School Diploma -

Maynard Evans High School
Orlando, FL
05.1996

Skills

  • Empathy and patience
  • Strong negotiation
  • Data entry proficiency
  • Calendar Management
  • Travel Arrangements
  • Customer Service
  • Passenger Assistance
  • Scheduling
  • Administrative tasks
  • Problem-Solving
  • Teamwork and Collaboration
  • Client Relationship Building

Certification

FEMA U.S. Department of Homeland Security Certificate of Achievements:

  • IS-00700.b -An Introduction to the National Incident Management System


  • IS-00100.c - Introduction to Incident Command System, ICS-100
  • IS-00200.c -Basic Incident Command System for Initial Response


Timeline

Activation Booking Representative

Hilton Grand Vacations
05.2024 - Current

Elderly Caregiver

Private Client
03.2023 - 02.2024

Office Assistant

Gwinnett Christian Terrace
11.2021 - 03.2023

Mobility Service Representative

Central Florida Regional Transportation Authority
11.2017 - 11.2021

Driver/Customer Service Representative

Mv Transportation Inc.
07.2011 - 11.2017

Certificate of Completion - Medical Assisting

Orange Technical College

High School Diploma -

Maynard Evans High School

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Corlaunsha Deloney Dangleben