CORLESS FAIR
Gadsden,AL
Summary
Experienced professional with strong work ethic and drive to improve business performance. Thrives in independent and collaborative environments, utilizing adaptability and seasoned skills to achieve company goals efficiently. Demonstrates resourcefulness and results-oriented approach, committed to enhancing service value and meeting organizational needs through continuous growth and efficiency.
Overview
16
16
years of professional experience
Work History
Provider Enrollment Specialist
Novitas Solutions
11.2024 - Current
- Process submitted provider applications, ensuring compliance with CMS regulations.
- Obtain additional information via telephone or in writing as needed.
- Research and validate information to complete enrollment applications.
- Determine if both state and federal regulatory requirements are met.
- Review supporting documentation for adequacy and make final determinations on applications.
- Create and update enrollment records in applicable systems.
- Establish Electronic Funds Transfer (EFT) for provider Medicare payments.
- Research and respond to application-specific or general provider enrollment inquiries.
- Attend Provider Enrollment and company-sponsored meetings and training sessions.
- Assisted providers with navigating online portal systems, enhancing user experience and expediting application submissions.
- Prepared and processed provider enrollments with Medicare and Medicaid in multiple states.
MANAGER IN TRAINING
KINSMITH FINANCE
03.2018 - Current
- Route/answer incoming and outbound calls
- Demonstrated ability to work independently as well as part of a team in order to achieve desired results.
- Resolved complex issues quickly by applying creative solutions.
- Drafted detailed reports that provided insights into current operations, enabling senior management to make informed decisions.
- Conducted weekly meetings with staff to review progress on goals and objectives, providing constructive feedback and guidance.
- Resolved customer complaints in a timely and professional manner.
- Managed employee performance through coaching, goal setting and day-to-day direction.
- Planned, prioritized and managed time, increasing productivity and efficiency.
- Demonstrated leadership potential through taking initiative, delegating tasks effectively, and motivating team members.
- Assigned tasks to fit skill levels and maximize team performance.
- Addressed and resolved client or customer inquiries to foster superior standards of service.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Displayed strong organizational skills while managing multiple projects simultaneously.
- Communicated professionally and empathetically with debtors to collect outstanding payments.
- Applied negotiation tactics when dealing with difficult customers or those who have financial hardship issues.
- Developed strong customer service skills while interacting with customers to negotiate payments.
- Maintained detailed notes on all conversations with customers regarding their account status and payment arrangements.
- Negotiated repayment plans tailored to individual debtor circumstances.
- Maintained a positive collection rate by exceeding assigned monthly targets.
DIETARY AIDE
ATTALLA HEALTH CARE
09.2017 - 05.2018
- Perform defined work routines, using various dietary utensils, supplies and equipment as assigned by the Dietary Manager
- Provide assistance to the cook in the preparation and service of meals
- Meet scheduled meal and snack times
- Followed Federal and State long term care regulations and Dietary Department policies and procedures
- Followed cleaning schedules and perform cleaning duties as scheduled
- Assisted in arranging tray cards, loading food carts, and serving meal
- Attended in-service educational programs
- Followed defined safety codes while performing all duties
- Followed defined Infection Control procedures
- Understood facility's fire and disaster plans; follow established procedures during drills and actual emergencies
- Knowledgeable of Federal, State, and Facility's rules, regulations, policies and procedures
- Perform other department duties or special assignments as directed by the Dietary Manager
- Provided excellent customer service to residents, staff, and families.
- Assisted with preparing and serving meals according to dietary requirements and regulations.
- Demonstrated effective communication skills when interacting with patients, families, and staff.
- Checked meal trays for compliance with diet modifications.
- Adhered to all safety protocols while handling food items and utensils.
- Trained new staff members in dietary procedures and safety protocols.
- Collaborated closely with chefs, cooks, dieticians, and other medical personnel as needed.
QUALITY CONTROL TEAM LEAD / SUPERVISOR
THYSSEN KRUPP
01.2016 - 09.2017
- Trained staff on proper use of inspection equipment, techniques and safety protocols.
- Managed multiple concurrent projects involving Quality Control activities while meeting tight deadlines.
- Performed root cause analysis when investigating any discrepancies or defects in order to determine their source.
- Ensured accuracy of data entry into the company's computer system related to quality control activities.
- Maintained detailed records of all inspections and findings, using Microsoft Excel spreadsheets.
- Coordinated closely with other departments such as Production and Engineering on new product launches or changes to existing products.
- Identified non-conforming parts or components during routine inspections and took necessary steps to address them accordingly.
- Supervised a team of 10 Quality Control Technicians, providing guidance and direction as needed.
- Provided feedback to management regarding potential process modifications that would improve overall product quality.
VISUAL MANAGER
J C PENNEY
09.2012 - 05.2015
- Developed and implemented innovative visual merchandising strategies to increase sales.
- Ensured that all safety protocols were followed at all times while working in the store.
- Created, maintained and updated product displays in store windows and on the sales floor.
- Assisted customers with locating items within the store when needed.
- Managed daily operations of visual departments, including overseeing personnel scheduling, training, and performance evaluations.
- Researched competitors' displays in order to stay ahead of industry trends.
- Performed daily walk-throughs of stores to evaluate overall appearance and make necessary adjustments.
- Organized weekly inventory audits of all products within the store's visual area.
- Planned seasonal window displays based on corporate guidelines while incorporating creative elements into each design.
- Analyzed current trends in order to identify potential areas for improvement or expansion within the visual department.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
OFFICE MANAGER/RECEPTIONIST
MORGAN'S CONSTRUCTION
09.2012 - 01.2013
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
- Resolved customer inquiries and complaints with timeliness and professionalism.
- Created and maintained filing systems to ensure accurate record keeping.
- Utilized excellent organizational skills to prioritize tasks effectively.
- Delivered quality customer service to staff and customers.
- Purchased office supplies and equipment to replenish inventory.
- Trained and onboarded new office staff members.
- Processed payrolls on a biweekly basis using accounting software.
- Fostered relationships with vendors to expedite orders, repairs and maintenance.
- Supervised administrative staff, driving front office operations and continuous workflow.
- Cleaned and organized office, maintaining orderliness and reducing contamination.
- Provided administrative support for executive staff, including scheduling meetings, preparing agendas and taking meeting minutes.
- Led meetings, keeping staff informed of changes or new requirements in policies and procedures.
- Leveraged multi-line phone system to answer and transfer calls to staff members.
- Prepared purchase orders and routed to project manager for approval.
- Created and reviewed schedules, maintaining staffing levels to meet service goals.
CUSTOMER SERVICE REP
Q C FINANCIAL SERVICES
02.2009 - 07.2011
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Developed strong customer relationships and loyalty through effective communication.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Assisted customers with product selection by providing detailed information about available products and services.
- Maintained an updated knowledge base of current products, services, pricing, promotions.
- Logged details of customer service calls in computer system following correct protocols.
- Made appropriate account corrections to resolve customer problems.
- Conferred with customers by telephone or in-person to provide product or service information.
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
- Referred unresolved customer grievances to designated departments for further investigation.
- Maintained positive, persuasive demeanor throughout collection calls.
- Successfully recovered past due balances within established timelines while maintaining a high level of customer satisfaction.
- Analyzed account histories and identified collection strategies to maximize recovery.
- Performed skip tracing activities to locate delinquent debtors for collection efforts.
- Executed collection calls and correspondence to solicit payment on overdue account balances.
Education
COMPLETED COURSEWORK TOWARDS GED - undefined
GADSDEN HIGH SCHOOL
Gadsden, ALundefined
CAPELLA UNIVERSITY
Skills
- Microsoft word (10 years)
- Microsoft excel (10 years)
- Typing (10 years)
- Clerical (4 years)
- Office Management (4 years)
- Receptionist (4 years)
- Customer Service (10 years)
- Data Entry (2 years)
- Cash Handling (10 years)
- Financial Services
- Dietary Aide Experience
- Auditing
- Retail Management
- ManagementGroups
Timeline
Provider Enrollment Specialist
Novitas Solutions
11.2024 - Current
MANAGER IN TRAINING
KINSMITH FINANCE
03.2018 - Current
DIETARY AIDE
ATTALLA HEALTH CARE
09.2017 - 05.2018
QUALITY CONTROL TEAM LEAD / SUPERVISOR
THYSSEN KRUPP
01.2016 - 09.2017
VISUAL MANAGER
J C PENNEY
09.2012 - 05.2015
OFFICE MANAGER/RECEPTIONIST
MORGAN'S CONSTRUCTION
09.2012 - 01.2013
CUSTOMER SERVICE REP
Q C FINANCIAL SERVICES
02.2009 - 07.2011
COMPLETED COURSEWORK TOWARDS GED - undefined
GADSDEN HIGH SCHOOL
undefined
CAPELLA UNIVERSITY
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