Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Corlexcia Johnson

West Memphis,United States

Summary

. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Crittenden County Courthouse
Marion, Arkansas
12.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Cashier

Fedex Forum
Memphis, TN
11.2021 - 11.2023
  • .
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Ensured compliance with all safety regulations within the store environment.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.

Service Advisor

Bayird Auto Group
West Memphis, AR
03.2022 - 12.2022
  • Greeted customers and addressed their needs in a professional manner.
  • Maintained records of customer interactions and transactions.
  • Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
  • Followed up with existing customers regarding past services performed on their vehicles.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Office Helper

Crittenden County Courthouse
Marion, AR
06.2021 - 01.2022
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Maintained business records by updating customer information.
  • Dispersed incoming mail to correct recipients throughout office.
  • Handled requests-for-information and delegated customer service tasks to appropriate employees.
  • Contributed to success by accurately coordinating records, supplies and paperwork.

Personal Care Assistant

Faithful Healthcare
Marion, AR
03.2020 - 12.2021
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Provided ongoing compassionate patient care for each client.
  • Assisted with meal planning to meet nutritional plans.
  • Transported patients to medical, dental and personal care appointments.
  • Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Completed scheduled patient check-ins and progress reports for clients.
  • Maintained clean and well-organized environment for client happiness and safety.

Education

High School Diploma -

The Academies of West Memphis Charter School
05.2014

Skills

  • Records management
  • Data entry
  • Call Center Operations
  • Customer relations
  • Microsoft Office expertise
  • Scheduling
  • Appointment Scheduling
  • Office equipment proficiency
  • Customer Service
  • First-aid and CPR
  • Adaptable under pressure
  • First aid and safety
  • Client documentation
  • Knowledge of state regulations

Certification

  • PTCB
  • CPR
  • CNA

Timeline

Customer Service Representative

Crittenden County Courthouse
12.2023 - Current

Service Advisor

Bayird Auto Group
03.2022 - 12.2022

Cashier

Fedex Forum
11.2021 - 11.2023

Office Helper

Crittenden County Courthouse
06.2021 - 01.2022

Personal Care Assistant

Faithful Healthcare
03.2020 - 12.2021

High School Diploma -

The Academies of West Memphis Charter School

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Corlexcia Johnson