Summary
Overview
Work History
Education
Skills
Timeline
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Corlexcia Johnson

West Memphis,AR

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Bayird Auto Group
03.2022 - 07.2023
  • Answered phone calls and responded to questions and concerns.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Handled telephone inquiries regarding appointments and work in process.
  • Responded quickly to customer concerns and complaints, typically within a timely manner
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered prompt service to prioritize customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Office Helper

Crittenden County Courthouse
06.2021 - 01.2022
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Maintained business records by updating customer information.
  • Dispersed incoming mail to correct recipients throughout office.
  • Handled requests-for-information and delegated customer service tasks to appropriate employees.
  • Contributed to success by accurately coordinating records, supplies and paperwork.
  • Increased office efficiency with proficient use of Microsoft Office applications for document creation and recordkeeping.
  • Operated office equipment such as photocopiers, scanners and fax machines to carry out daily office duties.
  • Managed scheduling conflicts efficiently with the use of shared calendars and appointment booking software for meeting rooms or resources.
  • Wrote, edited and proofread documents using Microsoft Word.

Personal Care Assistant

Faithful Healthcare
03.2020 - 12.2021
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Provided ongoing compassionate patient care for each client.
  • Assisted with meal planning to meet nutritional plans.
  • Transported patients to medical, dental and personal care appointments.
  • Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Completed scheduled patient check-ins and progress reports for clients.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
  • Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
  • Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition.

Education

High School Diploma -

The Academies of West Memphis Charter School
West Memphis, AR
05.2014

Skills

  • Records management
  • Data entry
  • Records maintenance
  • Call Center Operations
  • Customer relations
  • Microsoft Office expertise
  • Compassionate patient care
  • Medication management
  • Meal planning
  • First-aid and CPR
  • Adaptable under pressure
  • First aid and safety
  • Client documentation
  • Knowledge of state regulations
  • Multitasking and Organization
  • Customer Service
  • Computer Skills
  • Strong Work Ethic
  • Listening Skills
  • Attention to Detail
  • Excellent Communication
  • Team player mentality
  • Handling Customer Complaints
  • Data Processing
  • Records Management
  • Data Entry

Timeline

Customer Service Representative

Bayird Auto Group
03.2022 - 07.2023

Office Helper

Crittenden County Courthouse
06.2021 - 01.2022

Personal Care Assistant

Faithful Healthcare
03.2020 - 12.2021

High School Diploma -

The Academies of West Memphis Charter School

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Corlexcia Johnson