Summary
Overview
Work History
Education
Skills
Timeline
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Corley Correa

Guthrie

Summary

Dynamic entrepreneur with a proven track record in small business operations and customer relations, notably at SkyWest Airlines. Expert in process optimization and service quality assurance, I excel in building lasting client relationships and enhancing service delivery. Fluent in Spanish, I leverage strong communication skills to drive business development and achieve significant revenue growth.

Overview

15
15
years of professional experience

Work History

Short Term Rental Owner & Property Manager

Self Employed
05.2020 - Current
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed day-to-day business operations.
  • Trained and motivated employees to perform daily business functions.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Established foundational processes for business operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Interacted well with customers to build connections and nurture relationships.

Event Company Owner & Manager

Stardust Events
03.2016 - Current
  • Resolved customer service issues with timely and professional resolutions.
  • Developed long-term relationships with key clients, vendors and service providers.
  • Monitored and assessed industry trends, competitors and customer feedback to make informed decisions.
  • Trained and motivated employees to perform daily business functions.
  • Interacted well with customers to build connections and nurture relationships.
  • Started with a photo booth service and added additional services such as DJ, Day of Coordination and Rentals.

Flight Attendant

SkyWest Airlines
03.2010 - Current
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Ensured safety and comfort of customers onboard aircraft.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Relayed updates and information to passengers after confirming key details with pilot.
  • Used excellent customer service skills in addressing passengers' needs.
  • Offered personalized assistance to children, elderly and passengers with special needs.

Education

Master of Arts - Education

Arizona State University
Tempe, AZ
08-2015

Bachelor of Arts - Education

University of Central Oklahoma
Edmond, OK
05-2008

Skills

  • Business development
  • Small business operations
  • Process optimization
  • Service quality assurance
  • Customer relations
  • Verbal and written communication
  • Relationship building
  • Fluent in Spanish

Timeline

Short Term Rental Owner & Property Manager

Self Employed
05.2020 - Current

Event Company Owner & Manager

Stardust Events
03.2016 - Current

Flight Attendant

SkyWest Airlines
03.2010 - Current

Master of Arts - Education

Arizona State University

Bachelor of Arts - Education

University of Central Oklahoma

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Corley Correa