Corliss Harris
Amarillo,TX
Summary
Experienced Customer Service Representative with 10 years of experience in customer service , seeking an opportunity where I can use organization skills and close attention to detail to advance and grow within a company.
Overview
26
26
years of professional experience
Work History
License Permit Specialist
Texas Department Of Public Safety
08.2019 - Current
- Stayed up-to-date on Texas laws and licensing requirements to complete accurate and efficient reviews.
- Performed routine data entry or document management.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Retained current and thorough knowledge of state driving laws and regulations.
- Issued student drivers in hands-on road testing
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Patient Account Representative
Enterprise Medical Management
01.2005 - 01.2018
- Post patient charges/payments from multiple practices & file insurance
- Handle over 30 collections on patients/insurance companies per day
- Prepare statements monthly to be mailed to patients.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Contacted patients after insurance was calculated to obtain payments.
- Electronically submitted bills according to compliance guidelines.
- Posted payments and processed refunds.
- Reconciled statements with patient records.
- Prepared reports detailing billing actions, flags and other key information.
- Researched billing errors and discrepancies to initiate corrective action.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Attained up-to-date knowledge of coding requirements through continuing education courses and certification renewal.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Monitored changes in coding regulations to provide recommendations for compliance.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
Correctional Officer
William P. Clements
01.1998 - 01.2004
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
- Assisted in development of procedures and policies to maintain peace and order in facility.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Trained new correctional officers
Education
Administrative Medical Assistant Certificate - Medical Assisting
Amarillo College
Amarillo, TX09.2004
Dental Assistant - Dental Assisting
Amarillo College
Amarillo, TX05.1991
High School Diploma -
Tascosa High School
Amarillo, TX06.1984
Skills
- Computer Literacy
- Analytical Skills
- Money Handling Abilities
- Report Preparation
- Active Listening
- Microsoft Word
- 10-Key
- Administrative Support
- Medical Records Management
- Customer Relationship Management
- Data Entry
- ICD-10 (International Classification of Disease Systems)
- Medical Terminology
- Medical Billing Code Accuracy
- Medical Transcription
Additional Information
- Willing to relocate to: Amarillo, , TX , Authorized to work in the US for any employer
Timeline
License Permit Specialist
Texas Department Of Public Safety
08.2019 - Current
Patient Account Representative
Enterprise Medical Management
01.2005 - 01.2018
Correctional Officer
William P. Clements
01.1998 - 01.2004
Administrative Medical Assistant Certificate - Medical Assisting
Amarillo College
Dental Assistant - Dental Assisting
Amarillo College
High School Diploma -
Tascosa High School
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