Cornealius Washington
Summary
Versatile and results-driven professional with a proven track record at Sprint/Wireless Ritz, excelling in customer service and engagement. Demonstrated expertise in inventory control and a keen ability to foster team collaboration. Known for a calm disposition and problem-solving skills, consistently enhancing operational efficiency and customer satisfaction. All in all I provide a positive energy and bring charisma with me to any work place I've been apart of. I take the initiative when it comes to getting things done because I always believed that being pro-active is better than being reactive. I'm a hardworking asset anybody would want apart of their team/work establishment. This drive I have is fueled by my desire to provide a better life for my 3 children than I ever had growing up. It keeps me going and keeps me MOTIVATED!
Overview
7
7
years of professional experience
Work History
Assistant Store Manager/Associate
Sprint/Wireless Ritz
07.2014 - 01.2016
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Prep Cook/Cashier
Argentelle Inc.
01.2015 - 07.2015
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
Call Center Representative
Take A Break Travel
01.2016 - 07.2016
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Case Manager
AMERICOM
01.2017 - 07.2017
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Focused on customer retention and rebuilding past relationships with former clients.
Prep Cook/Cashier
Shula Burger
01.2018 - 11.2018
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Maintained food safety and sanitation standards.
Roofing Laborer/Handyman Helper
Family Business
02.2019 - 10.2021
- Maintained good physical fitness in order to maintain proper balance on inclined surfaces and at high levels off ground.
- Streamlined job site operations by effectively communicating with team members and supervisors throughout projects.
- Coordinated with other craft employees to maximize project efficiency.
- Operated variety of tools and equipment to safely and efficiently perform tasks.
- Contributed to timely project completion by efficiently loading, unloading, and organizing materials.
- Completed residential and commercial projects with tight schedules by working effectively with fellow team members.
Education
High School Diploma -
Blanche Ely High School
Pompano Beach, FL06-2014
Skills
- Roof installation
- Problem-solving
- Customer service and engagement
- Inventory control
- Store organization
- Attention to detail
- Safe food handling
- Efficient multitasking
- Appointment scheduling
- Calm disposition
- Quality control
- Team collaboration
Timeline
Roofing Laborer/Handyman Helper
Family Business
02.2019 - 10.2021
Prep Cook/Cashier
Shula Burger
01.2018 - 11.2018
Case Manager
AMERICOM
01.2017 - 07.2017
Call Center Representative
Take A Break Travel
01.2016 - 07.2016
Prep Cook/Cashier
Argentelle Inc.
01.2015 - 07.2015
Assistant Store Manager/Associate
Sprint/Wireless Ritz
07.2014 - 01.2016
High School Diploma -
Blanche Ely High School
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