Summary
Overview
Work History
Education
Skills
Timeline
Generic

Corneceia Mattix

Sacramento,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Provides excellent customer service and has expertise in anticipating customers’ needs and proactively identifying and resolving problems. Self-motivated work ethic with ability to perform effectively in independent or team environments. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Paralegal

Telfer Law
10.2022 - 06.2023
  • Received and placed telephone calls to clients and prospective clients, conducted client intake interviews, and scheduled meetings
  • Maintained client files and general administration files utilizing firm’s case management software programs
  • Maintained accurate calendars, scheduling court dates, and managed filing deadlines
  • Assisted in drafting and filing of legal documents and correspondence
  • Oversaw organization, review, and production of discovery documents for legal proceedings

Legal Assistant

The Ashley Law Group
06.2021 - 09.2022
  • Kept record of hours billed for cases, created invoices, and processed attorney’s legal fees and payments
  • Ensured estate planning and transactional real estate documents were prepared, proofread, copied, and filed in accordance with legal requirements and deadlines
  • Organized documents to manage paper and electronic filing systems of clients
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys
  • Prepared and drafted correspondence and legal forms to maintain smooth communications

Floor Staff Member

Regal Cinemas
08.2021 - 03.2022
  • Ensured lobby, concession stand, hallways, and auditorium cleanliness
  • Prepared quality food products while maintaining proper food safety practices, portion control, and presentation within service goal times
  • Processed payments on P.O.S, collected movie tickets, and directed customers to correct theatres
  • Maintained high standards of customer service in high-volume, fast-paced work environment
  • Followed procedures to assist with opening and closing of concession stand and movie theatres

Administrative Assistant Student Worker

Meriam Library
01.2018 - 05.2021

• Arranged flights, accommodations, transportation, and itineraries, ensuring smooth and cost-effective travel experiences for deans and library personnel attending out-of-state conferences and meetings
• Prepared and distributed detailed meeting agendas in advance, outlining topics, presenters, and time allocations, contributing to well-organized and productive meetings
• Assisted with the procurement of library materials, tracking budgets, processing purchase orders, and supplies within library departments
• Assisted in the planning and execution of library events, workshops, and orientations for library users

Customer Service Associate

Walgreens
09.2020 - 12.2020
  • Greeted and assisted customers with finding products for their needs
  • Used P.O.S to exchange, return merchandise, and to process payments
  • Maintained visually appealing and effective displays for the store
  • Completed all cleaning, stocking, and organizing tasks in assigned sales area
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution

Bakery Team Member

Insomnia Cookies
08.2019 - 04.2020
  • Replenished and rotated food items, following correct food cooling and storage procedures
  • Kept inventory of cookies baked, and managed cookie waste
  • Cleaned and maintained kitchen equipment and oven
  • Restocked materials and supplies kept bathrooms and lobby sanitized
  • Managed over 75 customer orders per day ensuring proper and prompt delivery of items

Customer Service Logistic Processor (Seasonal)

Nordstrom
04.2018 - 08.2018
  • Provided customer support to internal and external customers in a demanding environment ensuring online and in-store pick up orders were fulfilled
  • Inspected inventory to make sure orders are accurately audited, processed, assembled, efficiently packed, and shipped
  • Handled day-to-day shipping and receiving overseeing more than 300 packages per day
  • Located and fulfilled online and in store orders, restocked shipping materials, and prepared merchandise for sale

Service Deli Clerk

Safeway
09.2017 - 01.2018
  • Prepared cooking supplies, ingredients and sanitized workstations during opening and closing procedures to maximize efficiency
  • Prepared food items on serving trays and placed in take-out packaging to produce orders for customers
  • Scanned shelves for expired stock and discarded outdated or spoiled items
  • Maintained effective supply levels by counting and monitoring, food stock and dry goods
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness

Cashier

Taco Bell
08.2015 - 08.2017
  • Greeted customers promptly and took orders to keep flow of traffic moving
  • Participated in team meetings and training sessions to stay informed about product updates and changes
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas
  • Processed orders on POS system and accepted cash and charge payments
  • Performed shift change tasks each day to keep store neat and running smoothly
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods

Education

Bachelor of Arts - Political Science And Government

Chico State University
Chico, CA
05.2021

Skills

  • Inventory Management
  • Cash Register Systems (POS)
  • Cash Handling
  • Order Fulfillment
  • Conflict Resolution
  • SERV Safe Certified
  • Customer Service Experience
  • Shelving and Organization
  • Data Entry
  • Organizational Skills
  • WPM 55
  • Microsoft Suite (Word, PowerPoint, Excel, Outlook; Publisher)

Timeline

Paralegal

Telfer Law
10.2022 - 06.2023

Floor Staff Member

Regal Cinemas
08.2021 - 03.2022

Legal Assistant

The Ashley Law Group
06.2021 - 09.2022

Customer Service Associate

Walgreens
09.2020 - 12.2020

Bakery Team Member

Insomnia Cookies
08.2019 - 04.2020

Customer Service Logistic Processor (Seasonal)

Nordstrom
04.2018 - 08.2018

Administrative Assistant Student Worker

Meriam Library
01.2018 - 05.2021

Service Deli Clerk

Safeway
09.2017 - 01.2018

Cashier

Taco Bell
08.2015 - 08.2017

Bachelor of Arts - Political Science And Government

Chico State University
Corneceia Mattix