Corneesha Seaborne
Upper Marlboro,MD
Summary
I am a customer service professional with more than 10 years of experience in general administration. I possess excellent communication skills and maintain a high level of professionalism and discretion when interacting with others. My expertise lies in office management, coordination, file management, and customer service. I am proficient in operating office equipment such as copiers, scanners, fax machines, telephones, computers, and laptops. Additionally, I am skilled in using security operating systems like C-Cures access control, Intrusion alarm systems, CCTV, Metasys Environment Alarm Monitoring System, and communication equipment. I am familiar with government sponsor's security programs, policies, and procedures and possess a Secret Security Clearance. I am proficient in using Microsoft Office applications. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Administrative Assistant/ Receptionist
IST MANAGEMENT
04.2016 - 12.2018
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Liaised between clients and vendors and maintained effective lines of communication.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Performed general administrative duties; answering phones, checking and replying to emails
- Managed incoming tickets for repair of MFD’s and copy rooms
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Rerouted work order tickets to appropriate group queue and followed up with end users to ensure complete work orders.
- Reconciled Monthly FedEx invoices to ensure correct allocation to identified charge codes
- Responsible for monthly submission to accounts payable.
- Meet KPI standards for returning all original documents to end user and follow MITRE transfer of documents protocol.
- Responsible for entering data into system, filing all paperwork, and checking for accuracy.
- Created and maintained databases to track and record customer data.
- Responsible for checking inventory and ordering merchandise as needed.
- Assisted guests with requests for copy, mail and scanning services.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisting with scheduling and setting up meeting spaces.
- Lead MFD (Multi-Function Devices) training for clients on new Follow Me Print software and procedures.
- Provided daily maintenance and troubleshooting of 67 MFD’s and replenished paper and supplies as needed.
- Conducted mail pick-up for Credit Union and USPS.
- Processed all scan requests and provided quality checks to assure accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Lead Security Officer
Blackout Investigation and Security Services
06.2015 - 12.2018
- Monitor officers to comply with appropriate Maryland State Laws and Site Operational Procedures.
- Monitor Close Circuit Television (CCTV) cameras (up to 12 screens) located in site's Command Center to observe areas throughout the property and immediately report unlawful and suspicious activities in detail to proper officials (BISS officers, police, emergency units) for a response.
- Retrieved footage from CCTV data for evidence of crimes as needed
- Entered accurate and efficient security activities into data per security officer report completion of security patrol of property.
- Communicate (orally and written) with various officials (clients, BISS team, emergency personnel) to address security issues.
- Conduct security patrols (foot and/or mobile) to ensure safety of client's property and staffing or residents, including private security escorts at special events (FedEx Field, MGM, Washington National Stadium).
- Conduct daily administrative duties: prepare officers' work schedules; ensure accuracy of officer’s time worked for payroll processing; check uniform appearance; review reports (Incident Report and Daily Log) and make corrections as needed.
- Enhanced security measures by conducting comprehensive risk assessments and implementing tailored solutions.
Security Operations Center Operator
MITRE Corp.
04.2019 - 06.2023
- Responsible for monitoring and operating the computer systems effectively
- (C-Cures access control, Intrusion alarm systems, CCTV, Metasys Environment Alarm Monitoring System and communications equipment)
- Monitor, test and respond to intrusion and other alarm systems at multiple locations.
- Using closed circuit TV (CCTV) video surveillance systems to confirm status of security systems and confirm authorization of individuals requesting access to any secure area.
- Assisting shift supervisors in the deployment of security personnel and security personnel activities.
- Responsible for documenting and investigating security events and incidents.
- Dispatch security staff as appropriate and issue correct equipment.
- Responsible for reporting life safety concerns, security breaches and unusual activity both verbally and in writing.
- Responsible for handling security issues or emergency situations appropriately, and contacting local emergency responders; police, fire dept., EMT’s.
- Facilitated radio checks once every hour in accordance with UL 2050 guidelines and FCC regulations.
- Assisting with coordinating with vendor supply delivery; coordinating delivery date/times and drop of locations.
- Responsible for excoriating, singing off on paperwork and assuring accuracy of all completion of vendor work.
- Conducting PA checks, elevator checks, and call box checks to ensure all systems all working properly, including lights and light fixtures.
Administrative Assistant
Haynes Plumbing & Heating
01.2019 - 04.2019
- Performing general administrative duties; answering phones, checking and replying to emails
- Providing customer services.
- Responsible for properly managing files and/or documents.
- Responsible for managing and scheduling appointments on Dispatch.
- Responsible for managing insurance contracts and invoices on Service Bench.
Service Specialist, Floater
IST Management
04.2016 - 06.2016
- Responsible for answering incoming calls, checking and responding to emails, scheduling meetings, and maintaining clean workspace.
- Checked meeting rooms and replenished office supplies daily.
- Responded to meeting requests by setting up conference rooms for meetings; managing catering requests and in room setup and provided necessary supplies.
- Responsible for replenishing break room refrigerators, snack drawers, and cabinets
- Also, assuring all break rooms are cleaned properly daily.
- Sorted and Distributed mail to individual end-users mailboxes or mail stops.
- Issued visitor badges and parking validations.
- Responsible for securing office at EOD.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Facilitated regular communication between clients and internal stakeholders to ensure transparency and alignment on project goals and objectives.
- Delivered exceptional customer service through timely responses and personalized follow-up communications.
- Responded to customer calls and emails to answer questions about products and services.
- Sought ways to improve processes and services provided.
Holiday/Seasonal PSSC
USPS
Laurel, MD
11.2015 - 01.2016
- Duties include the loading, unloading and moving of sacks of mail and packages weighing up to 70 pounds.
- Responsible for making sure all mail goes to the correct carrier for delivery in a timely manner.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated excellent attention to detail while inspecting packages for damage or improper labeling before sending them out for delivery.
- Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used automated mail processing equipment to sort and collate mail.
- Worked flexible hours across night, weekend and holiday shifts.
Administrative Assistant
Eagle Eye Training Academy
05.2013 - 06.2015
- Responsible for entering data into the system and filing all paperwork accurately.
- Responsible for creating and completing all registration forms and disseminating them accordingly.
- Performing general administrative duties; answering phones and scheduling meetings.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
High School Diploma -
Dr. Henry A Wise, Jr. High School
Skills
- Quality Assurance
- Project Management
- Safety Compliance
- Customer Service
- CNC set up
- Problem-Solving
- Efficient multitasking
- Effective Communication
- Troubleshooting
- Issue Resolution
- Teamwork and Collaboration
- Facility Maintenance
- Contract Management
- Attention to Detail
- Safety Standards Compliance
- Quality Inspections and Reporting
- Organizational Skills
- Preventive Maintenance
- Multitasking
- Time Management
- Adaptability and Flexibility
- Computer Skills
- Equipment Maintenance
Community Service Experience
- P.G. County Animal Shelter, Data Entry, 2010
- Akin Gump Law Firm, Office Mail Clerk, 2009
References
References available upon request.
Timeline
Security Operations Center Operator
MITRE Corp.
04.2019 - 06.2023
Administrative Assistant
Haynes Plumbing & Heating
01.2019 - 04.2019
Administrative Assistant/ Receptionist
IST MANAGEMENT
04.2016 - 12.2018
Service Specialist, Floater
IST Management
04.2016 - 06.2016
Holiday/Seasonal PSSC
USPS
11.2015 - 01.2016
Lead Security Officer
Blackout Investigation and Security Services
06.2015 - 12.2018
Administrative Assistant
Eagle Eye Training Academy
05.2013 - 06.2015
High School Diploma -
Dr. Henry A Wise, Jr. High School
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