Open To Work
Cornel Vance
CLIVE,IA
Work Preference
Summary
Omnichannel Solutions Architect with expertise in architectural design, systems integration, and cloud computing. Demonstrated success in enhancing operational efficiency through strategic solutions and process optimization. Extensive experience in leading cross-functional teams to deliver innovative technology solutions that drive business performance.
Overview
20
20
Years professional experience, driving customer success
1
1
CCaaS & Automation: Qcontact, ConnexOne, ASPECT, OmniChannel
2
2
AI & Analytics: AI Integration, Knowledge management, Data Drive
3
3
Web & Development: HTML, CSS, JavaScript, Python, API Integrate
4
4
Cloud Platforms: Microsoft Azure, Microsoft 365, Google Cloud
5
5
Sales Engineering: RFP/RFI Management, PoC, Solution Design Arch
Work History
Omnichannel Solutions Architect
Coligo Group
Fourways, Gauteng
06.2022 - 12.2025
- Designed scalable architecture solutions for client applications to enhance performance.
- Collaborated with stakeholders to gather requirements and define project scope.
- Evaluated technologies to improve system reliability and operational efficiency.
- Developed integration strategies for third-party applications and services.
- Documented architectural decisions and created detailed design specifications for implementation.
- Analyzed existing systems to identify gaps in capabilities versus customer needs.
- Managed technical risks throughout the project lifecycle to maintain system performance.
- Provided technical support during post-implementation, including bug fixes and enhancements.
Solutions Consultant
Advance Business Solutions
Durban, Kwa-Zulu Natal
10.2021 - 05.2022
- Collaborated with clients to identify business needs and recommend solutions.
- Analyzed customer needs, challenges, and opportunities to develop appropriate solutions.
- Presented findings and recommendations to stakeholders for informed decision-making.
- Provided pre-sales technical support and product demonstrations.
Solutions Consultant
ConnexOne
Durban, Kwa-Zulu Natal
03.2021 - 09.2021
- Confirmed customer requirements for successful AWS application design as primary technical associate.
- Collaborated with clients to identify business needs and deliver tailored solutions.
- Analyzed customer challenges to develop effective strategies and opportunities.
- Presented findings and recommendations to stakeholders, facilitating informed decision-making.
- Provided pre-sales technical support and conducted product demonstrations for potential clients.
Product Manager
Gijima
Johannesburg, Gauteng
02.2013 - 02.2021
- Conducted market research to identify trends and customer needs for product development.
- Collaborated with marketing to define product positioning and target audience strategies.
- Monitored industry trends to pinpoint opportunities for innovation in product portfolio.
- Identified product gaps, generating ideas to enhance market share and customer experience.
- Facilitated product roadmap sessions to prioritize features and enhancements.
- Managed stakeholder communication to align on product vision and goals.
- Led project planning sessions, mapping out timelines for feature releases.
- Performed post-launch analyses to evaluate success of feature rollouts.
Education
National Technical Certificate 6 - Telecommunications Electrician
Post And Telecommunications Collage
Durban, South Africa06-1989
High School Diploma -
Port Rex Technical High School
East London, South Africa12-1984
Skills
- Architectural design
- Problem solving
- Systems integration
- Cloud computing
- Technical documentation
- Risk management
- Business analysis and market analysis
- Product roadmap and positioning
- Technical consulting and support
- Product demonstrations and sales support
- Customer needs analysis
References
References available upon request.
Timeline
Omnichannel Solutions Architect
Coligo Group
06.2022 - 12.2025
Solutions Consultant
Advance Business Solutions
10.2021 - 05.2022
Solutions Consultant
ConnexOne
03.2021 - 09.2021
Product Manager
Gijima
02.2013 - 02.2021
National Technical Certificate 6 - Telecommunications Electrician
Post And Telecommunications Collage
High School Diploma -
Port Rex Technical High School