Cornelia Cooper
Des Moines,Iowa
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Direct Care Support
Janjay’s Home Care
Des Moines, Iowa
07.2016 - Current
- Take residents for their doctors appointment, do light house-keeping, Documents residents behavior, give residents their daily medication and documents IT
Financial Crime Specialist
Wells Fargo Bank
West Des Moines, Iowa
04.2016 - 07.2020
- TRANSACTION CHANNELS
- ONLINE SYSTEMS, TOOLS AND MODELS
- ACCOUNT HANDLING FUNCTIONS SUCH AS CLOSE ACCOUNT DETERMINATION, HOLDS, RESTRAINTS, ETC
- SUSPICIOUS ACTIVITY, IDENTITY THEFT OPERATIONS AND SUSPECTED FINANCIAL ABUSE
- CONTACT CUSTOMERS AND VENDORS TO VALIDATE TRANSACTIONS
- MAINTAIN FILES, RECORDS, AND DATABASES, PREPARE STANDARDROUTINE MANAGEMENT REPORTS
- PREPARES REQUIRED DOCUMENTATION INCLUDING SUSPICIOUS ACTIVITY REPORTS
- IDENTIFY CONTROL FAILURES IN BANK PROCESSES, PROCEDURES, CUSTOMER, AND TEAM MEMBER DECISIONS AND THEN CATEGORIZE LOSSES AND ASSIGN LOSS ACCOUNTABILITY
- REVIEWS COMPLEX SITUATIONS WITH SENIOR DEPARTMENT STAFF
- TRANSACTION CHANNELS
- ONLINE SYSTEMS, TOOLS AND MODELS
- ACCOUNT HANDLING FUNCTIONS SUCH AS CLOSE ACCOUNT DETERMINATION, HOLDS, RESTRAINTS, ETC
- SUSPICIOUS ACTIVITY, IDENTITY THEFT OPERATIONS AND SUSPECTED FINANCIAL ABUSE
- CONTACT CUSTOMERS AND VENDORS TO VALIDATE TRANSACTIONS
- MAINTAIN FILES, RECORDS, AND DATABASES, PREPARE STANDARDROUTINE MANAGEMENT REPORTS
- PREPARES REQUIRED DOCUMENTATION INCLUDING SUSPICIOUS ACTIVITY REPORTS
- IDENTIFY CONTROL FAILURES IN BANK PROCESSES, PROCEDURES, CUSTOMER, AND TEAM MEMBER DECISIONS AND THEN CATEGORIZE LOSSES AND ASSIGN LOSS ACCOUNTABILITY
- REVIEWS COMPLEX SITUATIONS WITH SENIOR DEPARTMENT STAFF
Mortgage Loan Processor/ Credit Specialist
Community Bank
CONCORD, NH
06.2012 - 07.2016
- Verify all residential loan procedures and documents are compliant
- Analyze applicants' financial status, credit and property evaluation to determine feasibility of granting the loan
- Assist lenders to ensure appraisals/evaluations, flood certificates, PMI certificates, verifications of employment are ordered and received to move forward with the closing
- Order and review title work
- Handle booking and funding of residential loans
- Image files once loan is funded
- Follow up on post close items
- Pay and maintain bills and systems associated with escrow accounts
- Underwriting, regulatory compliance, fraud, fair lending, and servicing
- Examines overall loan documentation (application, appraisal, title, credit, income, including personal and corporate tax returns and rental income, loan-to-value, legal documents) and system documentation of unusual, complex, and/or high-risk transactions
- For transactions identified with investor deficiencies, provides feedback to internal and external customers, including identification of fraud red flags and inconsistencies
- Clearly communicates in written form overall transaction quality and any noted deficiencies identified
- Analyzes risks and offsets and develops solutions for the risks and/or complex problems identified
- Provides support for exam management activities and any other initiatives as needed
- Maintains a high level of customer service through proactive communication with external and internal customers, including vendors
- Works in a team environment to achieve business, production and quality goals
- Ensures loan quality through data integrity and risk management
Education
Associate Degree in Crime Justice -
Purdue University
07.2018
High School Diploma -
Concord High School
06.2010
Skills
- Computer
- Communication
- Multitasking
- Initiative and problem-solving abilities
- Dependability
- Prioritizing
- Organization
- Technical skills
- Personal care assistance
- Behavioral support
- Confidentiality Practices
- Employee Training Program
- Financial Operations Oversight
- Healthcare Delivery
- Patient Safety
- Time management abilities
- Reliability
- Written Communication
- Teamwork and Collaboration
- Goal attainment
- Excellent Communication
- Team building
- Problem-solving aptitude
- Attention to Detail
- Analytical Thinking
Timeline
Direct Care Support
Janjay’s Home Care
07.2016 - Current
Financial Crime Specialist
Wells Fargo Bank
04.2016 - 07.2020
Mortgage Loan Processor/ Credit Specialist
Community Bank
06.2012 - 07.2016
Associate Degree in Crime Justice -
Purdue University
High School Diploma -
Concord High School
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