Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
Generic

Cornelia England

Radcliff,KY

Summary

Experienced Office Manager with 21 years of customer service knowledge and a strong passion for exceptional care. Proven track record of enhancing productivity through effective leadership, team coordination, and problem-solving in fast-paced environments. Committed to delivering the best service and ensuring customer satisfaction.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Office Manager

James R. Spalding DMD
12.2003 - Current
  • Operate telephone switchboard to answer, screen or forward calls, providing information, taking messages and scheduling appointments
  • Greet persons entering establishment, determine nature and purpose of visit and direct or escort them to specific destinations
  • Transmit information or documents to customer's, using computer, mail or fax machines
  • Hear and resolve complaints from customers or the public
  • Perform administrative support tasks such as proof reading, transcribing handwritten information, operating calculators and computers to work with pay record, invoices, balance sheets or other documents
  • File and maintain records
  • Collect, sort, distribute or prepare mail, messages and courier deliveries
  • Receive payment and record receipts for services
  • Maintain and update appointment calendars
  • Handling all patient service issues
  • Prepare and review operational reports and schedules to ensure accuracy and efficiency
  • Responsible for filling insurance, collecting payments and answering all insurance related questions
  • Monitor the facility to ensure that it remains safe, secure and well-maintained
  • Ensuring that any concerns or complaints are dealt with appropriately
  • Patient care/ taking vital signs



Cook/Prep

Deutsche Ecke Restaurant
02.2013 - 03.2020
  • Prepared and cooked a variety of dishes, including appetizers, entrees, and desserts
  • Followed recipes accurately to ensure consistent quality and taste
  • Maintained a clean and organized work area, adhering to sanitation guidelines
  • Adhered to portion control standards to minimize waste and control costs
  • Operated kitchen equipment such as grills, ovens, fryers, and slicers safely and efficiently
  • Ensured that all food items were properly stored at the correct temperatures
  • Worked effectively under pressure in a fast-paced environment during peak hours
  • Communicated with servers regarding special requests or dietary restrictions for guests' meals
  • Ensured compliance with health codes and regulations at all times
  • Managed multiple orders simultaneously while maintaining accuracy in cooking times

Preschool Teacher

Primary House
07.1995 - 11.2003
  • Organize and lead activities designed to promote physical, mental and social development
  • Observe and evaluate children's performance, behavior, social development and physical health
  • Identify children showing signs of emotional, developmental, or health related problems and discuss them with supervisors, parents or guardians, as well as child development specialists
  • Plan and conduct activities for a balanced program of instruction and work time that provides students with opportunities to observe, question and investigate
  • Maintain accurate and complete student records as required by laws, district policies and administrative regulations
  • Worked with special needs children

Education

Bachelor's degree - Early Childhood Education

Medical Technical College
07.1992

Skills

  • Accounts Receivable
  • Office Management
  • Accounts Payable
  • QuickBooks
  • Payroll
  • Human Resources
  • Bookkeeping
  • General Ledger Accounting
  • Bank Reconciliation
  • Account Reconciliation
  • Data entry
  • Customer relations
  • Billing
  • Clear oral/written communication
  • Scheduling and calendar management
  • Administrative support
  • Payroll and budgeting
  • Clerical support
  • Account reconciliation
  • Credit and collections
  • Mail handling
  • Scheduling
  • Inventory control
  • Employee supervision
  • Operations management
  • Supply management
  • Workflow optimization
  • Financial accounting

Certification

  • Teaching Certification
  • Child Development Associate Certification

Personal Information

Work Permit: Authorized to work in the US for any employer

Languages

German
Native or Bilingual

Timeline

Cook/Prep

Deutsche Ecke Restaurant
02.2013 - 03.2020

Office Manager

James R. Spalding DMD
12.2003 - Current

Preschool Teacher

Primary House
07.1995 - 11.2003

Bachelor's degree - Early Childhood Education

Medical Technical College

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Cornelia England