CORNELIA OLIVER
Stockbridge,GA
Summary
Seeking a professional environment to develop skills and contribute as a valuable asset to the company. Eager to leverage expertise and experience to make a significant impact in a dynamic work setting. Committed to continuous growth and learning, driven to excel in role and contribute to organization's success. Excited about opportunity to make a meaningful difference in a collaborative and innovative work environment.
Overview
10
10
years of professional experience
Work History
Medical Billing 2
Clayton Mental Health Center
06.2021 - Current
Call Center Representative
Centralize Scheduling Call Center
03.2021 - Current
- Company Overview: Clayton Behavioral Health Center
- Manage and communicate with patients by telephone (inbound and outbound)
- Scheduling Appointment for nurses and doctors
- Rescheduling for patient cancelation for treatments and injections appointments
- Provide thorough, efficient, and accurate account updates on computer files for each call
- Update records information on patient status
- Transfer patient calls to appropriate staff and operating multi-phone lines
- Follow up on patients question and inquiries
- Follow up with reminder calls for up coming appointments and note them on care logic System and print them for logbook
- Handling customer service associated requests and scanning documents
- Make timely changes and updates to schedules in central scheduling system on a daily basis
- Clayton Behavioral Health Center
Business Office Lead
K&K Home Health and Transportation
01.2015 - 04.2021
- Company Overview: Atlanta, Ga.
- Maintain Organization of the Front Office, Customer Service
- Scheduling appointments with referrals and existing clients
- Scheduling transportation pickups and drop off.
- Complete scheduling each client with an assign nurse
- Research and Retrieve Medical Record/Referral face sheets from Hospital or Physician office to complete Application process
- Research /Interview Clients financial issues and insurance option
- Assist with financial billing/self-pay/Medicare/Medicaid/Manage Care
- Customer/ Clients contact and collections on past due accounts by Phone, Mail, Person to Person
- Typing/Mailing statements and correspondences out to clients/ customers
- Recorded vendor’s messages and researching complaints.
- Customer/ Clients contact and collections by Phone, Mail, Person to Person
- Atlanta, Ga.
Education
Bachelor of Science - Business Management, Communication
Shorter College
10.2006
Diploma - Contemporary Bookkeeping and Accounting
Rutledge Business College
01.1988
Diploma -
G.W. Carver High School
01.1985
Skills
- Administration
- Bookkeeping
- Customer Service
- CRM software
- Call Center Telephony
- Medical Terminology
- Medical Billing
- Patient Accounts Representative
- Data Entry
- Microsoft Excel 2010
- Microsoft Outlook
- 10 Key by Touch
- Info Image
- IDX
- Word Perfect
Timeline
Medical Billing 2
Clayton Mental Health Center
06.2021 - Current
Call Center Representative
Centralize Scheduling Call Center
03.2021 - Current
Business Office Lead
K&K Home Health and Transportation
01.2015 - 04.2021
Bachelor of Science - Business Management, Communication
Shorter College
Diploma - Contemporary Bookkeeping and Accounting
Rutledge Business College
Diploma -
G.W. Carver High School
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