Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

CORNELIA POPE

District Heights,MD

Summary

Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Property Manager

GatesHudson
07.2016 - Current
  • Process rent payments
  • Inquiries about late payments and assists in handling any eviction issues..
  • Interviews new prospective tenants and gives tours of property when needed
  • Distributes and collects leases and ensures that all required legal documents are signed
  • Submit PO’s and process bills for payment using NexusPayables
  • Addresses and promptly resolves questions, requests, and complaints from tenants
  • Inspects property on a regular basis to assess condition of buildings and grounds, and to ensure that vacant units are rent ready for new residents
  • Complete weekly reports for weekly call/meeting
  • Manages records and files of current residents
  • Maintains a positive customer relations attitude
  • Complies with all Federal and Local Fair Housing regulations and ordinances
  • Reconcile/Process petty cash
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Developed and implemented marketing strategies to increase occupancy rates.
  • Communicated effectively with owners, residents, and on-site associates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Responded to Common Area Maintenance (CAM) inquiries.

Assistant Property Manager

Edgewood Management
04.2013 - 07.2016
  • Process rent payments
  • Inquires about late payments and assists in handling any eviction issues..
  • Interviews new prospective tenants and gives tours of property when needed
  • Distributes and collects leases and ensures that all required legal documents are signed
  • Addresses and promptly resolves questions, requests, and complaints from tenants
  • Inspects property on a regular basis to assess condition of buildings and grounds, and to ensure that vacant units are rent ready for new tenants
  • Assist Property Manager with the processing of bills
  • Prepares leases for qualified potential residents
  • Completes reports as instructed by the Property Manager
  • Manages records and files of current tenants
  • Maintains a positive customer relations attitude
  • Complies with all Federal and Local Fair Housing regulations and ordinances
  • Completes all other projects or requests as directed by Supervisor
  • Takes on a leadership role in the Property Manager Absence
  • Assist with month end processing.

Certified Marketing Consultant

Grady Management
01.2006 - 01.2013
  • Interviews prospective residents and records information to ascertain needs and qualifications
  • Accompanies prospects to model apartment and discusses size and layout of rooms, available facilities, such as swimming pool and saunas, location of shopping centers, services available, and terms of lease
  • Ensures resident satisfaction at all times by responding courteously, quickly and appropriately to residents needs
  • Received 100% shop report; both telephone and on-site
  • Stays abreast of the market by performing weekly shopping reports, collecting competitor’s advertisements, and visiting competitive properties on a routine basis
  • Participates in internal and external sales and service seminars designed to increase sales performance
  • Supports sales efforts by participating in programs such as fair housing, open houses, and other community events.

Education

A.S - Business

University of Phoenix (Axia College)
2011

H.S - Business Administration

Bladensburg High School
1998

Skills

  • Efficient in using Yardi, MRI, and Onesite software systems
  • Microsoft Office
  • Property Management Software Understanding
  • Increasing Occupancy
  • Tenant Improvements
  • Fair Housing Laws Knowledge
  • Sales and Marketing
  • Accounting Operations
  • Social Media Engagement
  • Exceptional Oral and Written Communication Skills
  • Effective Planning
  • Tenant and Eviction Laws
  • Local and State Laws
  • Tenant and Owner Liaising
  • Capital Projects Management
  • Occupant Retention
  • Staff Meetings
  • Property Walks

Affiliations

* National Association of Realtors


Certification

  • Licensed Maryland Realtor - December 2020-Present

Timeline

Property Manager

GatesHudson
07.2016 - Current

Assistant Property Manager

Edgewood Management
04.2013 - 07.2016

Certified Marketing Consultant

Grady Management
01.2006 - 01.2013

A.S - Business

University of Phoenix (Axia College)

H.S - Business Administration

Bladensburg High School

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