Summary
Overview
Work History
Education
Skills
Have Notary Stamp
Timeline
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CORNELIA Rainwater

MARYVILLE,Tennessee

Summary

Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development. Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.

Overview

26
26
years of professional experience

Work History

Universal Banker

United Community Bank
08.2015 - Current
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Opened, closed, and updated accounts for customers.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Collaborated with other departments to confirm compliance with banking procedures and regulations.
  • Generated reports and analysis of customer data to identify trends and potential business opportunities.
  • Processed customer applications and approved loans in accordance with bank policy.
  • Balanced teller drawers and ATM cash.
  • Educated customers on features and benefits of banking products and services.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Developed and implemented strategies to reduce risk and increase profitability.
  • Built and maintained portfolio of loans to meet established goals and objectives.
  • Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.

Universal Banker

SunTrust
10.1997 - 04.2015
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Educated customers on features and benefits of banking products and services.
  • Opened, closed, and updated accounts for customers.
  • Balanced teller drawers and ATM cash.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Developed and implemented strategies to reduce risk and increase profitability.

Education

High School Diploma -

Fulton High School
Knoxville, TN
05.1997

Skills

  • Account Updating
  • Team Collaboration
  • Phone Inquiries
  • Mathematical Problem-Solving
  • Building Customized Solutions
  • Meeting Sales Goals
  • ATM Balancing
  • Commercial Servicing
  • Safe Deposit Box Oversight
  • Account Servicing
  • Opening and Closing Procedures
  • Opening Accounts
  • Cash Handling
  • Balancing ATM Machines

Have Notary Stamp

Notary is Active Till December 2028

Timeline

Universal Banker

United Community Bank
08.2015 - Current

Universal Banker

SunTrust
10.1997 - 04.2015

High School Diploma -

Fulton High School

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CORNELIA Rainwater