Cornelia Williams
Moss Point,MS
Summary
Compassionate and dedicated CNA with experience at Singing River Hospital, skilled in patient care and vital signs monitoring. Proven ability to enhance patient comfort and collaborate with interdisciplinary teams to develop effective care plans. Recognized for exceptional time management and empathetic communication, ensuring high-quality service and patient satisfaction.
Overview
15
15
years of professional experience
Work History
CNA
Singing River Hospital
12.2022 - Current
- Provided compassionate patient care, assisting with daily living activities and ensuring comfort.
- Monitored vital signs and reported changes to nursing staff to aid in patient assessments.
- Maintained accurate patient records and documentation, ensuring compliance with healthcare regulations.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients.
Customer Service Representative
Alorica
10.2018 - 04.2020
- Resolved customer inquiries effectively through multiple communication channels, enhancing customer satisfaction.
- Processed orders and returns efficiently, ensuring accurate transactions and timely resolutions.
- Collaborated with team members to improve service protocols, increasing overall operational efficiency.
- Assisted in training new staff on customer service best practices and company policies.
Cashier
Clarks
01.2017 - 10.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance and conducted end-of-day reconciliations.
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Collaborated with team members to optimize store layout for increased sales opportunities.
Cashier
Burkes Outlet
01.2011 - 04.2012
- Trained new cashiers on operational procedures and customer service standards.
- Implemented promotional displays to drive product awareness and boost sales performance.
- Monitored inventory levels and communicated restocking needs to management promptly.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty retention.
Education
GED -
Cares
Pascagoula, MS12-2009
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
Timeline
CNA
Singing River Hospital
12.2022 - Current
Customer Service Representative
Alorica
10.2018 - 04.2020
Cashier
Clarks
01.2017 - 10.2018
Cashier
Burkes Outlet
01.2011 - 04.2012
GED -
Cares