Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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CORNELIA SHALAYNE WALKER

Summary

ATTN: Human Resources Department and Hiring Personnel FROM: Ms. Cornelia Shalayne Walker RE: Employment Opportunity Greetings, I am applying for the employment opportunity you are currently offering. Attached is my resume for the opened position. Thank you for your time. I hope to hear from you soon, Sincerely, CORNELIA SHALAYNE WALKER Objective: Looking to combine my clerical, banking, and data entry skills to pursue a career with your company to meet the needs of your clients and to accomplish organizational goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

55
55
years of professional experience

Work History

Courier

FedEx
01.2008 - Current
  • Driving company vehicles to perform delivery/pick-up services for customers
  • Delivery duties include delivering finished photocopy orders to customers and distributing the materials as requested
  • Pick-up duties include driving to customer's place of business or residence, and completing master photocopying orders.
  • Followed company policies and procedures during shift.
  • Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
  • Drove safely at all times to avoid accidents and harm.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
  • Answered customer inquiries regarding shipments and provided updates on package arrival.

Handler

FedEx
05.2006 - Current
  • Unloading and loading trucks, sorting and scanning pkgs
  • Promoted in 2008 to Courier
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Followed verbal and written instructions to properly move and ship products.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.

Item Processing Specialist

Fidelity Bank
03.1997 - 12.2019
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Input financial data and produced reports using Open Solution.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Entered figures using 10-key calculator to compute data quickly.
  • Verified deposits, rectified discrepancies and processed end-of-day paperwork using Open Solution with 100% accuracy.
  • Processed nightly bills, checks and vendor payments worth over Millions of dollars, maintaining detailed records and receipts.

Education

Associate of Science - Medical Office Administration

Gwinnett College

Skills

  • Item Tracking
  • Time Management
  • Coordinating Efficient Routes
  • Heavy Lifting
  • Excellent Driving Skills
  • Business Processes and Procedures
  • Delivery and Pickup
  • Resolving Shipping and Delivery Problems
  • Customer Inquiries
  • Customer Service
  • Returns Pickup
  • DOT Requirements
  • Inquiry Response

Additional Information

  • Additional references are available upon request., Thank You

Timeline

Courier

FedEx
01.2008 - Current

Handler

FedEx
05.2006 - Current

Item Processing Specialist

Fidelity Bank
03.1997 - 12.2019

Associate of Science - Medical Office Administration

Gwinnett College

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CORNELIA SHALAYNE WALKER