Cornelius Brown
Charlotte,North Carolina
Summary
If you're looking for an enthusiastic customer service representative who prides himself on being professional, friendly, diligent, dedicated to providing a quality customer experience. Regarding surveys received from the customer most of the feedback has been positive. I'm available for work right now.
Overview
7
7
years of professional experience
Work History
Rep 1, Customer Service SB Tech Support
Charter Spectrum
07.2023 - Current
- Educate customers on the core services available to them (cable, internet, and phone)
- Guide customers in regards to the self installation of core services and applications.
- Manage spectrum products and assist with any setting adjustment and troubleshooting of our products.
- Setup technician appointments for any spectrum related issues that can't be resolved remotely.
- Educate customers on self service options and ensure their communications are up to date.
- Educate customers on billing for subscribed services and adjust their services if they request it.
- Utilize application CSG for any billing changes and UCM for any tickets.
Customer Service Representative
Vimo Inc
11.2021 - 04.2023
- Resolved customer inquiries through effective inbound call handling.
- Educated customers about Pennie's Marketplace and their Healthcare.gov connection.
- Informed customers about available Healthcare, Dental, and Subsidy benefits.
- Explained enrollment terms and conditions to ensure customer understanding.
- Facilitated enrollment in Healthcare and Dental coverage successfully.
- Managed support tickets using CRM case management system efficiently.
- Addressed customer inquiries promptly via chat support.
- Conducted outbound calls to follow up on tickets and inquiries.
Customer Care Ambassador
Activus Connect
04.2021 - 08.2021
- Facilitated vaccination scheduling by providing essential information to clients.
- Streamlined communication for vaccination inquiries, enhancing client satisfaction and efficiency.
- Supported two government initiatives, improving public access to vaccination resources.
Customer Service Delivery Consultant
Chime Solutions
09.2020 - 04.2021
- Maintained participant satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Always follow standard security procedure and assist them based off their level of security
- Client based Job (Experience with International Paper as client)
- Assisted participants with technical problems regarding logging into the customer portal and guiding them through the portals menus
- Work at home
- Health and Welfare trained
- Provide information of the medical and dental insurance and based of participants choice enter that into the system. Also provide vendor for supplemental life insurance and refer them to the added benefits number for extra benefits.
- Assist participants in setting up COBRA
- Use a case management system in which we create the ticket, wait for resolution and then callback participant with resolution.
- Pension trained
- Inform participants of requirements in order to be able to initiate pension
- Assist participants initiate pension as well as go over any estimated for of payments available to them.
- Utilizes Citrix for virtual desktop environment
- Utilize Microsoft Teams for communication
- Utilizes CS Pro/CRM for customer information
Rep 1, Billing Customer Service Representative
Spectrum
03.2019 - 02.2020
- Educated customers on billing and payment processing procedures for clarity.
- Guided customers in selecting cable, internet, and phone service packages effectively.
- Created service orders for installations and seasonal holds using the order system.
- Secured customer information by adhering to Spectrum's policies and security protocols.
- Resolved customer issues promptly while maintaining positive relations and professionalism.
Education
High School Diploma -
Olympic Community
Charlotte, NC2017
Skills
- Relationship building
- Active listening skills
- Retail sales
- High energy
- Customer-oriented
- Credit card transactions
- Customer service experience
Timeline
Rep 1, Customer Service SB Tech Support
Charter Spectrum
07.2023 - Current
Customer Service Representative
Vimo Inc
11.2021 - 04.2023
Customer Care Ambassador
Activus Connect
04.2021 - 08.2021
Customer Service Delivery Consultant
Chime Solutions
09.2020 - 04.2021
Rep 1, Billing Customer Service Representative
Spectrum
03.2019 - 02.2020
High School Diploma -
Olympic Community