Dynamic Supervisor at Justice Resource Institute with a proven track record in enhancing team productivity and customer satisfaction. Skilled in training and mentoring staff, I effectively implemented efficient workflows and fostered a goal-oriented environment, ensuring timely responses to inquiries and addressing concerns with strong problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Direct Support Professional
Frontline Community Services
08.2019 - 06.2022
Maintained clean, safe, and well-organized patient environment.
Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Participated in ongoing training opportunities to stay current on best practices in disability support services.
Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
Assisted disabled clients to support independence and well-being.
Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Monitored clients to assess and report physical and behavioral changes to supervisors.
Transported clients to medical and dental appointments to provide support.
Facilitated community integration for clients, enriching their social networks and life experiences.
Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
Recorded status and duties completed in logbooks for management.
Established strong relationships with local community resources to connect clients with additional supports as needed.
Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
Enhanced individual care plans by collaborating closely with healthcare professionals, ensuring tailored support for each client.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Administered medication under supervision, ensuring adherence to healthcare plans.
Monitored progress and documented patient health status changes to keep care team updated.
Trained new staff on best practices in direct support, elevating overall quality of care provided.
Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
Transported clients to and from medical appointments with safety and efficiency.
Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
Direct Support Professional
HOPE FOUND INC
02.2019 - 06.2022
Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Participated in ongoing training opportunities to stay current on best practices in disability support services.
Assisted disabled clients to support independence and well-being.
Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
Monitored clients to assess and report physical and behavioral changes to supervisors.
Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
Developed and implemented individualized care plans to meet individual needs of each client.
Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
Administered medication under supervision, ensuring adherence to healthcare plans.
Facilitated community integration for clients, enriching their social networks and life experiences.
Supported clients in managing their finances and personal administration, fostering greater independence.
Maintained clean, safe, and well-organized patient environment.
Completed regular check-ins and progress report for each client.
Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Maintained strong connections within caregiver community to gain continuous knowledge.
Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
Monitored progress and documented patient health status changes to keep care team updated.
Transported clients to medical and dental appointments to provide support.
Transported clients to and from medical appointments with safety and efficiency.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Monitored clients' overall health and well-being and noted significant changes.
Trained new staff on best practices in direct support, elevating overall quality of care provided.
Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Entrusted to handle confidential and sensitive situations in professional matter.
Assisted with daily living activities, running errands, and household chores.
Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Supervisor
Justice Resource Institute
06.2022 - Current
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
Generated reports detailing findings and recommendations.
Conducted regular reviews of operations and identified areas for improvement.
Collected, arranged, and input information into database system.
Maintained high safety standards to ensure secure workplace for all employees and visitors.
Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.