Cornelius Gray
Modesto,United States
Summary
Mentor Specialist with a decade of experience in educational program development and management, demonstrating a strong proficiency in Salesforce and effective team leadership. Skilled in creating individualized educational transition plans and integrating wellness into mentorship, which has significantly improved student engagement, GPA, and retention rates. With a comprehensive skill set in communication, team management, and technical support, this professional is adept at fostering collaborative relationships and driving program success through analytical and strategic planning.
Overview
10
10
years of professional experience
Work History
Mentor Specialist
Improve Your Tomorrow
01.2023 - Current
- Spearheaded individualized educational transition plans, bolstering program engagement
- Managed comprehensive program calendar, aligning with annual goals for optimal efficiency
- Proficient in Salesforce, ensuring data integrity and effective tracking
- Pioneered holistic student support, integrating wellness into mentorship, fostering overall student wellbeing
- Successfully met program's annual goals, including GPA, engagement, and retention, demonstrating effective leadership
- Fostered strong relationships with school staff, driving collaborative efforts to meet student needs
- Oversaw financial operations, meticulously tracking expenses to maintain budgetary compliance
- Introduced tech tools for efficient mentor-student interaction, enhancing program accessibility
- Led a team to exceed student mentorship targets by 20%, improving engagement and success rates
- Created a peer support network, increasing student resilience and promoting a positive learning environment.
IT Support Technician
CrossLink Professional Tax Solutions
12.2022 - 12.2022
- Field incoming help requests from end users via telephone, chat, and tickets in a professional manner
- Assist with onboarding of new users and provide help desk support to resolve problems to the customer's satisfaction
- Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications
- Track and document the help desk request problem-solving process, including all successful or unsuccessful decisions and actions taken through to the final resolution
- Test fixes to ensure problems are adequately resolved.
Customer Service Lead
GoCo Consultants (Part Time)
02.2022 - 12.2022
- Assisting customers, answering questions, resolving problems, and providing information about products and services
- Managing a team of Customer Associates ensuring they provide excellent customer service to our customers
- Directly interacting with customers to answer questions about products or services
- Organizing and conducting training sessions for new employees on company policies and procedures.
Inventory Associate
Wis International (Part Time)
08.2022 - 09.2022
- Traveled to various retailers stocking goods and items
- Responsible for tracking inventory, maintaining accurate count of goods and items delivered to each retailer.
Forklift Driver
Tesla Power Plant
09.2020 - 05.2022
- Transporting Tesla car parts and material items throughout the Tesla facility warehouse
- Unloading and loading material for delivery and move material to various storage areas throughout the Tesla warehouse
- Training on a variety of assembly-line tasks to assist with production of Tesla vehicles
- Operation of robotics designed to assemble parts, provide equipment for the manufacturing and production of Tesla vehicles
- In charge of ensuring the quality control, monitoring packaging and shipping of product.
Recreation Leader
City of Oakland
06.2014 - 06.2020
- Studio One Art Center - Team lead duties include directing staff on daily logs, activities, and coordinating Cultural Art Program Afterschool Art Programs, Free Summer Movies, Recreation, and an ever-changing array of classes designed by Instructors
- Responsible for the safekeeping of children 6-12 years old in the program
- Lead Staff Members on projects and group activities
- Create fun and challenging games for all ages of kids
- Incorporate knowledge of therapeutic concepts and methods for determining appropriate recreation therapy services for psychiatric and chemically dependent patients
- Demonstrate the mental and physical ability to handle a problem with all ages of kids and create a safe and welcoming environment for all kids
- Cooperate with other Leaders and Staff to create and prepare games to play or assist with games and prepare safe arts and crafts projects
- Led diverse afterschool art programs, enhancing children's creativity & teamwork, ensuring safety for 6-12 year olds
- Pioneered therapeutic recreation methods, boosting mental health and inclusivity in youth programs
- Fostered a safe, welcoming environment, guiding staff in engaging activities for children with various needs
- Designed novel games and crafts, promoting intellectual growth and physical activity among participants
- Managed daily operations, ensuring meticulous planning and execution of cultural and recreational activities
- Spearheaded art & recreation programs, significantly enhancing child development and team cohesion.
Education
College in Computer Networking -
Diablo Valley College
Pleasanton, CA05.2024
High school diploma -
Oakland Military Institute, College Preparatory Ac
Oakland, CA06.2014
Skills
- Desktop Support
- IT Support
- Technical Support
- Team Management
- Operating Systems
- Manufacturing
- Help Desk
- Leadership
- Communication Skills
- Team Development
- Serving Salesforce
- Network Support
Timeline
Mentor Specialist
Improve Your Tomorrow
01.2023 - Current
IT Support Technician
CrossLink Professional Tax Solutions
12.2022 - 12.2022
Inventory Associate
Wis International (Part Time)
08.2022 - 09.2022
Customer Service Lead
GoCo Consultants (Part Time)
02.2022 - 12.2022
Forklift Driver
Tesla Power Plant
09.2020 - 05.2022
Recreation Leader
City of Oakland
06.2014 - 06.2020
College in Computer Networking -
Diablo Valley College
High school diploma -
Oakland Military Institute, College Preparatory Ac
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