Cornelius Jones
Columbus
Summary
Dynamic Technical Support Representative with a proven track record at GTL Media, excelling in technical troubleshooting and customer service. Adept at swiftly resolving complex issues through effective communication and team collaboration, ensuring high customer satisfaction. Recognized for diagnosing software and hardware problems, enhancing operational efficiency in a fast-paced environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Support Representative
GTL Media
Columbus
05.2020 - 04.2025
- Provided technical assistance to customers via phone and email communications.
- Collaborated with team members to resolve complex customer inquiries swiftly.
- Diagnosed software and hardware issues for diverse client systems effectively.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
Food Service Worker
Aramark
Columbus
01.2014 - 04.2019
- Prepared and served food in accordance with health and safety regulations.
- Maintained cleanliness and organization of kitchen and dining areas.
- Assisted in inventory management and restocking supplies as needed.
- Collaborated with team members to ensure efficient service during peak hours.
- Monitored food quality and presentation to meet company standards.
- Provided exceptional customer service by addressing guest inquiries effectively.
- Operated kitchen equipment safely while following proper maintenance guidelines.
- Served meals to customers in a friendly and courteous manner.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Performed variety of duties related to food service.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Set up, restocked and cleaned dining areas.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Greeted customers upon arrival in the dining area.
- Maintained professional demeanor during interactions with customers and co-workers.
- Acquired new skills to support team and further accommodate customer needs.
- Received food orders from individuals and explained offerings.
- Prepared beverages such as coffee, tea, soda.
- Operated dishwashing machines safely and efficiently.
- Monitored inventory levels of food items used during meal services.
- Monitored inventory to keep adequate stock of food items and supplies.
- Replenished condiments at customer tables as needed.
- Collaborated with team to deliver timely service of items.
- Assembled and served meals according to specific guest requirements.
- Refilled condiments, napkins and server workstations.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Filled and served various beverages for customers.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Education
GED -
Central Ohio School System
Toledo, OH02-2014
Skills
- Technical troubleshooting
- Software diagnostics
- Hardware troubleshooting
- Customer service
- Team collaboration
- Issue resolution
- Data entry
- Remote support
- Time management
- Communication skills
Certification
- Help In Reentry Employment-Alvis 180
- Financial Literacy
Timeline
Technical Support Representative
GTL Media
05.2020 - 04.2025
Food Service Worker
Aramark
01.2014 - 04.2019
GED -
Central Ohio School System
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