Cornelius Marshall
Hammond,IN
Summary
Dynamic professional with extensive experience as a Dispatcher at CWS Trucking, excelling in task prioritization and customer service. Proven track record of enhancing dispatch efficiency and managing high-stress situations. Skilled in machinery operation and problem-solving, consistently delivering timely solutions and fostering positive relationships with drivers and clients.
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs.
Overview
16
16
years of professional experience
Work History
Driver, Orders
Uber And Lyft
Hammond, IN
08.2024 - Current
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Machine Operator
WestRock
New Lenox, IL
03.2022 - 08.2024
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Collaborated with team members to optimize production processes and improve overall performance.
- Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
- Enhanced safety compliance, rigorously following all OSHA guidelines and conducting regular safety audits.
Diesel Mechanic
R&S Trucking
Chicago, IL
04.2011 - 01.2022
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
- Maintained detailed records of all repairs, parts replacements, and services performed for reference during future work.
- Ordered parts necessary for vehicle repairs and new installations.
- Improved customer satisfaction with thorough inspections, accurate diagnoses, and effective communication of repair needs.
Dispatcher
CWS Trucking
Chicago, IL
09.2009 - 04.2011
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift
- Tracked delivery progress to identify possible delays and provide real-time updates
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
Education
Automotive Technology - Diesel Technology
Lincoln College
Lincoln, Illinois, ILHigh School Diploma -
Thorn Ridge High School
Dolton, IL05.2003
Skills
- Task prioritization
- Reliability
- Customer service
- Problem-solving
- Loading and unloading
- Heavy lifting
- Schedule management
- Machinery operation
- Equipment operation
- Power and hand tools
Timeline
Driver, Orders
Uber And Lyft
08.2024 - Current
Machine Operator
WestRock
03.2022 - 08.2024
Diesel Mechanic
R&S Trucking
04.2011 - 01.2022
Dispatcher
CWS Trucking
09.2009 - 04.2011
Automotive Technology - Diesel Technology
Lincoln College
High School Diploma -
Thorn Ridge High School