Cornelius O. Wood
Forklift
Washington dc,DC
Summary
A dedicated, highly energetic, dependable, team player able to multi-task effectively, analyze and improve organizational processes, manage logistics, possesses excellent communication and interpersonal skills. An exceptional problem solver, and quick learner, works well with the public and a great team player willing to go the extra mile excel pass expectation to help propel the team for the business.
Overview
25
25
years of professional experience
2
2
Certifications
Work History
CEO/Operations Manager
1st Priority Towing and Recovery
05.2017 - 11.2023
- Conferred with customers telephonically or in person to provide relevant information concerning key products or services, initiated orders, cancelled accounts, or managed and resolved complaints
- Analyzed and improved organizational processes, to improve quality, productivity and efficiency
- Maintained records of customer interactions or transactions, resolved complaints, and documented and disseminated customer comments
- Ensured appropriate changes were made to resolve customers' problems
- Provided estimates and charges for services, collected deposits or payments, and arranged billing
- Managed cases in tandem with insurance representatives
- Contacted customers to respond to inquiries and notified them of the status of claim investigation results or planned adjustments
- Referred unresolved customer grievances to designated departments for further investigation
- Set training standards for drivers and dispatchers
- Operated forklift, backhoe, Bob Cat and Bulldozer machinery
- Improved procedures for organizations' human and tracked inventory for the department
- Developed and maintained operations budget
- Communicated all safety department processes to ensure all processes remained compliant with OSHA and other regulations
Operations Manager
Okie Truck Service
12.2000 - 04.2017
- Conferred with customers telephonically or in person to provide relevant information concerning key products or services, initiated orders, cancelled accounts, or managed and resolved complaints
- Maintained records of customer interactions or transactions, resolved complaints, and documented and disseminated customer comments
- Ensured appropriate changes were made to resolve customers' problems
- Provided estimates and charges for services, collected deposits or payments, and arranged billing
- Managed cases in tandem with insurance representatives
- Contacted customers to respond to inquiries and notified them of the status of claim investigation results or planned adjustments
- Referred unresolved customer grievances to designated departments for further investigation
- Set training standards for drivers and dispatchers
Flagger
Fort Meyers Construction
01.2011 - 03.2012
- Controls traffic flow to ensure highway safety precautions are met
- Operated bucket truck to replace and repair city traffic lights
- Conducted under ground electrical connection for city street lights
- Full-time
Industrial Technologist Career Mentor
Prince Georges County Public Schools
05.2009 - 09.2009
- Counseled and taught students in Industrial Technological principles
- Taught schematics, electronic breadboards and studies in electronical
- Seasonal Employment
Fork Lift Operator and Selector
Giant Food Warehouse
05.2005 - 02.2006
- Drove forklifts, moved materials around warehouses
- Selected, organized and prepared materials to transport to other stakeholders
- Seasonal Employment
Sales Manager Representative
Vector Marketing
11.1998 - 08.1999
- Operated telephone switchboard to answer, screen, or forward calls
- Provided information and scheduled appointments
- Trained over 30 new sales representatives on merchandise
- Transmitted information or documents to customers, using computer, mail, or facsimile machines
- Performed administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
- Managed motivational meetings for all sales representatives to ensure successful outcomes
- Set up and organized all regional representative meetings for monthly and annual reviews of overall production
Education
B.S - Industrial Technology
Virginia State University
D S P - Health Care Management
United Medical Center
Washington, DC08.2015
Skills
Microsoft Office
Auto Cad R11 R12
Integrated bread boards
Hands on workshop
Electronic workbench
Cisco Systems Operations
Architectural Drafting
Electrical engineering principles
Electronic schematics
Building schematics
Heavy equipment operator backhoebulldoserloaderand bobcat
Certification
Healthcare Certification (Direct Support (DSP)), 10/01/14
Timeline
CEO/Operations Manager
1st Priority Towing and Recovery
05.2017 - 11.2023
Flagger
Fort Meyers Construction
01.2011 - 03.2012
Industrial Technologist Career Mentor
Prince Georges County Public Schools
05.2009 - 09.2009
Fork Lift Operator and Selector
Giant Food Warehouse
05.2005 - 02.2006
Operations Manager
Okie Truck Service
12.2000 - 04.2017
Sales Manager Representative
Vector Marketing
11.1998 - 08.1999
B.S - Industrial Technology
Virginia State University
D S P - Health Care Management
United Medical Center