Cornelius O. Wood
Forklift
Washington dc,DC
Summary
A dedicated, highly energetic, dependable, team player able to multi-task effectively, analyze and improve organizational processes, manage logistics, possesses excellent communication and interpersonal skills. An exceptional problem solver, and quick learner, works well with the public and a great team player willing to go the extra mile excel pass expectation to help propel the team for the business.
Overview
25
25
years of professional experience
2
2
Certifications
Work History
CEO/Operations Manager
1st Priority Towing and Recovery
05.2017 - 11.2023
- Conferred with customers telephonically or in person to provide relevant information concerning key products or services, initiated orders, cancelled accounts, or managed and resolved complaints
- Analyzed and improved organizational processes, to improve quality, productivity and efficiency
- Maintained records of customer interactions or transactions, resolved complaints, and documented and disseminated customer comments
- Ensured appropriate changes were made to resolve customers' problems
- Provided estimates and charges for services, collected deposits or payments, and arranged billing
- Managed cases in tandem with insurance representatives
- Contacted customers to respond to inquiries and notified them of the status of claim investigation results or planned adjustments
- Referred unresolved customer grievances to designated departments for further investigation
- Set training standards for drivers and dispatchers
- Operated forklift, backhoe, Bob Cat and Bulldozer machinery
- Improved procedures for organizations' human and tracked inventory for the department
- Developed and maintained operations budget
- Communicated all safety department processes to ensure all processes remained compliant with OSHA and other regulations
Operations Manager
Okie Truck Service
12.2000 - 04.2017
- Conferred with customers telephonically or in person to provide relevant information concerning key products or services, initiated orders, cancelled accounts, or managed and resolved complaints
- Maintained records of customer interactions or transactions, resolved complaints, and documented and disseminated customer comments
- Ensured appropriate changes were made to resolve customers' problems
- Provided estimates and charges for services, collected deposits or payments, and arranged billing
- Managed cases in tandem with insurance representatives
- Contacted customers to respond to inquiries and notified them of the status of claim investigation results or planned adjustments
- Referred unresolved customer grievances to designated departments for further investigation
- Set training standards for drivers and dispatchers
Flagger
Fort Meyers Construction
01.2011 - 03.2012
- Controls traffic flow to ensure highway safety precautions are met
- Operated bucket truck to replace and repair city traffic lights
- Conducted under ground electrical connection for city street lights
- Full-time
Industrial Technologist Career Mentor
Prince Georges County Public Schools
05.2009 - 09.2009
- Counseled and taught students in Industrial Technological principles
- Taught schematics, electronic breadboards and studies in electronical
- Seasonal Employment
Fork Lift Operator and Selector
Giant Food Warehouse
05.2005 - 02.2006
- Drove forklifts, moved materials around warehouses
- Selected, organized and prepared materials to transport to other stakeholders
- Seasonal Employment
Sales Manager Representative
Vector Marketing
11.1998 - 08.1999
- Operated telephone switchboard to answer, screen, or forward calls
- Provided information and scheduled appointments
- Trained over 30 new sales representatives on merchandise
- Transmitted information or documents to customers, using computer, mail, or facsimile machines
- Performed administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
- Managed motivational meetings for all sales representatives to ensure successful outcomes
- Set up and organized all regional representative meetings for monthly and annual reviews of overall production
Education
B.S - Industrial Technology
Virginia State University
D S P - Health Care Management
United Medical Center
Washington, DC08.2015
Skills
Microsoft Office
Certification
Healthcare Certification (Direct Support (DSP)), 10/01/14
Timeline
CEO/Operations Manager
1st Priority Towing and Recovery
05.2017 - 11.2023
Flagger
Fort Meyers Construction
01.2011 - 03.2012
Industrial Technologist Career Mentor
Prince Georges County Public Schools
05.2009 - 09.2009
Fork Lift Operator and Selector
Giant Food Warehouse
05.2005 - 02.2006
Operations Manager
Okie Truck Service
12.2000 - 04.2017
Sales Manager Representative
Vector Marketing
11.1998 - 08.1999
B.S - Industrial Technology
Virginia State University
D S P - Health Care Management
United Medical Center
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