Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cornelius O. Wood

Forklift
Washington dc,DC

Summary

A dedicated, highly energetic, dependable, team player able to multi-task effectively, analyze and improve organizational processes, manage logistics, possesses excellent communication and interpersonal skills. An exceptional problem solver, and quick learner, works well with the public and a great team player willing to go the extra mile excel pass expectation to help propel the team for the business.

Overview

25
25
years of professional experience
2
2
Certifications

Work History

CEO/Operations Manager

1st Priority Towing and Recovery
05.2017 - 11.2023
  • Conferred with customers telephonically or in person to provide relevant information concerning key products or services, initiated orders, cancelled accounts, or managed and resolved complaints
  • Analyzed and improved organizational processes, to improve quality, productivity and efficiency
  • Maintained records of customer interactions or transactions, resolved complaints, and documented and disseminated customer comments
  • Ensured appropriate changes were made to resolve customers' problems
  • Provided estimates and charges for services, collected deposits or payments, and arranged billing
  • Managed cases in tandem with insurance representatives
  • Contacted customers to respond to inquiries and notified them of the status of claim investigation results or planned adjustments
  • Referred unresolved customer grievances to designated departments for further investigation
  • Set training standards for drivers and dispatchers
  • Operated forklift, backhoe, Bob Cat and Bulldozer machinery
  • Improved procedures for organizations' human and tracked inventory for the department
  • Developed and maintained operations budget
  • Communicated all safety department processes to ensure all processes remained compliant with OSHA and other regulations

Operations Manager

Okie Truck Service
12.2000 - 04.2017
  • Conferred with customers telephonically or in person to provide relevant information concerning key products or services, initiated orders, cancelled accounts, or managed and resolved complaints
  • Maintained records of customer interactions or transactions, resolved complaints, and documented and disseminated customer comments
  • Ensured appropriate changes were made to resolve customers' problems
  • Provided estimates and charges for services, collected deposits or payments, and arranged billing
  • Managed cases in tandem with insurance representatives
  • Contacted customers to respond to inquiries and notified them of the status of claim investigation results or planned adjustments
  • Referred unresolved customer grievances to designated departments for further investigation
  • Set training standards for drivers and dispatchers

Flagger

Fort Meyers Construction
01.2011 - 03.2012
  • Controls traffic flow to ensure highway safety precautions are met
  • Operated bucket truck to replace and repair city traffic lights
  • Conducted under ground electrical connection for city street lights
  • Full-time

Industrial Technologist Career Mentor

Prince Georges County Public Schools
05.2009 - 09.2009
  • Counseled and taught students in Industrial Technological principles
  • Taught schematics, electronic breadboards and studies in electronical
  • Seasonal Employment

Fork Lift Operator and Selector

Giant Food Warehouse
05.2005 - 02.2006
  • Drove forklifts, moved materials around warehouses
  • Selected, organized and prepared materials to transport to other stakeholders
  • Seasonal Employment

Sales Manager Representative

Vector Marketing
11.1998 - 08.1999
  • Operated telephone switchboard to answer, screen, or forward calls
  • Provided information and scheduled appointments
  • Trained over 30 new sales representatives on merchandise
  • Transmitted information or documents to customers, using computer, mail, or facsimile machines
  • Performed administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
  • Managed motivational meetings for all sales representatives to ensure successful outcomes
  • Set up and organized all regional representative meetings for monthly and annual reviews of overall production

Education

B.S - Industrial Technology

Virginia State University

D S P - Health Care Management

United Medical Center
Washington, DC
08.2015

Skills

Microsoft Office

Auto Cad R11 R12

Integrated bread boards

Hands on workshop

Electronic workbench

Cisco Systems Operations

Architectural Drafting

Electrical engineering principles

Electronic schematics

Building schematics

Heavy equipment operator backhoebulldoserloaderand bobcat

Certification

Healthcare Certification (Direct Support (DSP)), 10/01/14

Timeline

CEO/Operations Manager

1st Priority Towing and Recovery
05.2017 - 11.2023

Flagger

Fort Meyers Construction
01.2011 - 03.2012

Industrial Technologist Career Mentor

Prince Georges County Public Schools
05.2009 - 09.2009

Fork Lift Operator and Selector

Giant Food Warehouse
05.2005 - 02.2006

Operations Manager

Okie Truck Service
12.2000 - 04.2017

Sales Manager Representative

Vector Marketing
11.1998 - 08.1999

B.S - Industrial Technology

Virginia State University

D S P - Health Care Management

United Medical Center
Cornelius O. WoodForklift