Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cornelius Pettus

Montgomery,AL

Summary

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

20
20
years of professional experience

Work History

Store Manager

Hibbett Sports
02.2022 - 05.2025
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed over 60 incoming calls per day.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Assisted with hiring, training and mentoring new staff members.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Service Advisor

Jack Ingram Nissan
02.2017 - 02.2020
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Faxed, printed and emailed vehicle warranties.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Developed estimates by costing materials, supplies, and labor.
  • Documented problems and corrective actions to maintain records.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Investigated and resolved customer inquiries and complaints quickly.

Administrative Assistant

Alabama Department Of Revenue
07.2005 - 02.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Managed filing system, entered data and completed other clerical tasks.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.

Education

High School Diploma -

Covenant Academy
Montgomery, AL
06.2004

Skills

  • Microsoft Windows
  • Goals and Performance
  • Sales Expertise
  • Team Leadership
  • Project Management
  • Business Management Principles
  • Customer relations
  • Multitasking and organization
  • Training and mentoring
  • HR policies and procedures
  • Employee relations
  • Records management
  • Microsoft office proficiency
  • Recruitment and hiring
  • Talent acquisition
  • Payroll administration

Timeline

Store Manager

Hibbett Sports
02.2022 - 05.2025

Service Advisor

Jack Ingram Nissan
02.2017 - 02.2020

Administrative Assistant

Alabama Department Of Revenue
07.2005 - 02.2017

High School Diploma -

Covenant Academy

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